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Re: phone number problems

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Active Member
Edward H Member Since: Oct 5, 2019
1331 of 2,128

Hi Petra,

I'm in the US and I've got myself set up in the US, but the phone # itself is from Poland. When I tried to change over to my old address Poland, it just told me that it can't find my location.

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Community Guru
Petra R Member Since: Aug 3, 2011
1332 of 2,128

Edward H wrote:

Hi Petra,

I'm in the US and I've got myself set up in the US, but the phone # itself is from Poland. When I tried to change over to my old address Poland, it just told me that it can't find my location.


Edward, if you live in the US, would it not make sense to have a US phone number?

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1333 of 2,128

Hi Edward,

 

One of our team members reached out to you to assist directly in verifying your phone number. Thank you!


-Joanne
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Active Member
Jen L Member Since: Oct 5, 2019
1334 of 2,128

My phone number says it cannot be verified saying it is being used by another account but this can't be correct because this is my first time creating an account.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1335 of 2,128

Hi Jen,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
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Rita P Member Since: Oct 6, 2019
1336 of 2,128

I cannot verify my phone number. button does not seem to work. I add my phone number and nothing happens when I click on verify button

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1337 of 2,128

Hi Rita,

 

I'm sorry about the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
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Active Member
Ashleigh D Member Since: Oct 6, 2019
1338 of 2,128

Hi! It says a different account is connected to my phone number even though I don't remember making another account? Could you unattach the number?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1339 of 2,128

Hi Ashleigh, 


A member of the Customer Support Team will reach out to you to assist you with your concern. I apologise for the inconvenience this has caused.


-Avery
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Active Member
Ashleigh D Member Since: Oct 6, 2019
1340 of 2,128
Thank you!
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