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Re: phone number problems

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1351 of 2,381

Hi Jen,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
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Rita P Member Since: Oct 6, 2019
1352 of 2,381

I cannot verify my phone number. button does not seem to work. I add my phone number and nothing happens when I click on verify button

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1353 of 2,381

Hi Rita,

 

I'm sorry about the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
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Ashleigh D Member Since: Oct 6, 2019
1354 of 2,381

Hi! It says a different account is connected to my phone number even though I don't remember making another account? Could you unattach the number?

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1355 of 2,381

Hi Ashleigh, 


A member of the Customer Support Team will reach out to you to assist you with your concern. I apologise for the inconvenience this has caused.


-Avery
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Ashleigh D Member Since: Oct 6, 2019
1356 of 2,381
Thank you!
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Active Member
Mark M Member Since: Oct 7, 2019
1357 of 2,381

I am having the same problem. Tried Chrome, Safari and also the mobile app. When I push "Verify Phone Number" nothing happens.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1358 of 2,381

Thank you for reaching out to us, Sharkey.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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Mark M Member Since: Oct 7, 2019
1359 of 2,381
Okay, thank you!
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Eric K Member Since: Oct 7, 2019
1360 of 2,381

I am trying to finish my profile, but the Verify Phone Number button is not doing anything. I have tried in three different browsers (Safari, Firefox, Chrome - all up to date) and have also tried clearing the cache, cookies, etc. Hasn't helped.