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Re: I didn't receive a text message verification code

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Active Member
Jen L Member Since: Oct 5, 2019
1391 of 2,896

My phone number says it cannot be verified saying it is being used by another account but this can't be correct because this is my first time creating an account.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1392 of 2,896

Hi Jen,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
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Rita P Member Since: Oct 6, 2019
1393 of 2,896

I cannot verify my phone number. button does not seem to work. I add my phone number and nothing happens when I click on verify button

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1394 of 2,896

Hi Rita,

 

I'm sorry about the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
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Active Member
Ashleigh D Member Since: Oct 6, 2019
1395 of 2,896

Hi! It says a different account is connected to my phone number even though I don't remember making another account? Could you unattach the number?

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1396 of 2,896

Hi Ashleigh, 


A member of the Customer Support Team will reach out to you to assist you with your concern. I apologise for the inconvenience this has caused.


-Avery
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Active Member
Ashleigh D Member Since: Oct 6, 2019
1397 of 2,896
Thank you!
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Active Member
Mark M Member Since: Oct 7, 2019
1398 of 2,896

I am having the same problem. Tried Chrome, Safari and also the mobile app. When I push "Verify Phone Number" nothing happens.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1399 of 2,896

Thank you for reaching out to us, Sharkey.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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Active Member
Mark M Member Since: Oct 7, 2019
1400 of 2,896
Okay, thank you!