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Re: I didn't receive a text message verification code

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1321 of 1,876

Hi Rita,

 

I'm sorry about the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
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Active Member
Ashleigh D Member Since: Oct 6, 2019
1322 of 1,876

Hi! It says a different account is connected to my phone number even though I don't remember making another account? Could you unattach the number?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1323 of 1,876

Hi Ashleigh, 


A member of the Customer Support Team will reach out to you to assist you with your concern. I apologise for the inconvenience this has caused.


-Avery
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Active Member
Ashleigh D Member Since: Oct 6, 2019
1324 of 1,876
Thank you!
Active Member
Mark M Member Since: Oct 7, 2019
1325 of 1,876

I am having the same problem. Tried Chrome, Safari and also the mobile app. When I push "Verify Phone Number" nothing happens.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1326 of 1,876

Thank you for reaching out to us, Sharkey.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan
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Active Member
Mark M Member Since: Oct 7, 2019
1327 of 1,876
Okay, thank you!
Active Member
Eric K Member Since: Oct 7, 2019
1328 of 1,876

I am trying to finish my profile, but the Verify Phone Number button is not doing anything. I have tried in three different browsers (Safari, Firefox, Chrome - all up to date) and have also tried clearing the cache, cookies, etc. Hasn't helped. 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1329 of 1,876

Thank you for reaching out to us, Eric.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

~ Bojan
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Active Member
Eric K Member Since: Oct 7, 2019
1330 of 1,876

Ok, thanks.

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