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Re: Verify Phone Number button not working

Active Member
Mark M Member Since: Oct 7, 2019
1331 of 1,910

I am having the same problem. Tried Chrome, Safari and also the mobile app. When I push "Verify Phone Number" nothing happens.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1332 of 1,910

Thank you for reaching out to us, Sharkey.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan
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Active Member
Mark M Member Since: Oct 7, 2019
1333 of 1,910
Okay, thank you!
Active Member
Eric K Member Since: Oct 7, 2019
1334 of 1,910

I am trying to finish my profile, but the Verify Phone Number button is not doing anything. I have tried in three different browsers (Safari, Firefox, Chrome - all up to date) and have also tried clearing the cache, cookies, etc. Hasn't helped. 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1335 of 1,910

Thank you for reaching out to us, Eric.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

~ Bojan
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Active Member
Eric K Member Since: Oct 7, 2019
1336 of 1,910

Ok, thanks.

Active Member
Daria B Member Since: Oct 7, 2019
1337 of 1,910

I am trying to update my profile. When I click "next" and enter my phone number for verification, nothing happens. I click the green "Verify Phone Number", but no action registers, and I am not receiving any message to my phone. I have tried on both Safari and Chrome.

 

**Edited for community guidelines**

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1338 of 1,910

Hi Daria,

 

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Carolay G Member Since: Oct 8, 2019
1339 of 1,910

Hi,

 

I too need someone to assist with the phone verification. I have tried many times over many days with the correct phone number, but I never receive a text. I did a request a couple of weeks ago, but there's no clear way to go back to it. It was Request #26593657. Can you help please?

 

Thanks,

Caro

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1340 of 1,910

Thank you for reaching out to us, Carolay.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan
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