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Re: Verify Phone Number button is not working

Active Member
Daria B Member Since: Oct 7, 2019
1331 of 1,876

I am trying to update my profile. When I click "next" and enter my phone number for verification, nothing happens. I click the green "Verify Phone Number", but no action registers, and I am not receiving any message to my phone. I have tried on both Safari and Chrome.

 

**Edited for community guidelines**

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1332 of 1,876

Hi Daria,

 

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Carolay G Member Since: Oct 8, 2019
1333 of 1,876

Hi,

 

I too need someone to assist with the phone verification. I have tried many times over many days with the correct phone number, but I never receive a text. I did a request a couple of weeks ago, but there's no clear way to go back to it. It was Request #26593657. Can you help please?

 

Thanks,

Caro

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1334 of 1,876

Thank you for reaching out to us, Carolay.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan
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Active Member
Matilda A Member Since: Oct 9, 2019
1335 of 1,876

I'm trying to complete my profile for my Upwork account. To do this, I need to add my phone number. When I attempt to add it, I receive a message saying my phone number is already in use with another account. I tried to log in to Upwork with the e-mail address of an old account to see if it was attached to it. Unfortunately, Upwork can't find an account for the e-mail address of the old account.

 

Is there anyone who can help? My phone number is attached to an e-mail address that has no account according to Upwork. I don't know how to move forward.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1336 of 1,876

Hi Matilda,

 

Could you please click on my name and send me a PM with more information about your old account. I'll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
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Active Member
Nazariy T Member Since: Oct 9, 2019
1337 of 1,876

I'd like to compelte the registration just to remove my old profile draft, and free up my email to create a new profile, so if you could delete my profile right away that'd be great. Thanks 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1338 of 1,876

Hi Nazariy,

 

Please be reminded that Upwork does not allow users to have multiple accounts. The email address that is associated with one account cannot be associated with another account. We'll have one of our agents reach out to you directly to assist you with your phone verification process.

 

Thank you!

~ Bojan
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Active Member
Nazariy T Member Since: Oct 9, 2019
1339 of 1,876
I am not trying to have two accounts! I'm asking you to remove this
UNFINISHED account, so that I can create a proper one from scratch.
Active Member
Scott J Member Since: Oct 9, 2019
1340 of 1,876

Hello, 

I'm new and when I click on the text my phone nothing happens.

 

Thanks,

Scott

 

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