Phone Support

[Mark M]

Okay, thank you!

[Eric K]

I am trying to finish my profile, but the Verify Phone Number button is not doing anything. I have tried in three different browsers (Safari, Firefox, Chrome - all up to date) and have also tried clearing the cache, cookies, etc. Hasn't helped. 

[Bojan S]

Thank you for reaching out to us, Eric.

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

[Eric K]

Ok, thanks.

[Daria B]

I am trying to update my profile. When I click "next" and enter my phone number for verification, nothing happens. I click the green "Verify Phone Number", but no action registers, and I am not receiving any message to my phone. I have tried on both Safari and Chrome.

**Edited for community guidelines**

[Bojan S]

Hi Daria,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[Carolay G]

Hi,

I too need someone to assist with the phone verification. I have tried many times over many days with the correct phone number, but I never receive a text. I did a request a couple of weeks ago, but there's no clear way to go back to it. It was Request #26593657. Can you help please?

Thanks,

Caro

[Bojan S]

Thank you for reaching out to us, Carolay.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[Matilda A]

I'm trying to complete my profile for my Upwork account. To do this, I need to add my phone number. When I attempt to add it, I receive a message saying my phone number is already in use with another account. I tried to log in to Upwork with the e-mail address of an old account to see if it was attached to it. Unfortunately, Upwork can't find an account for the e-mail address of the old account.

Is there anyone who can help? My phone number is attached to an e-mail address that has no account according to Upwork. I don't know how to move forward.

[Bojan S]

Hi Matilda,

Could you please click on my name and send me a PM with more information about your old account. I'll check that for you and assist you accordingly.

Thank you.