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Re: Phone Support

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Active Member
Mark M Member Since: Oct 7, 2019
1341 of 2,090
Okay, thank you!
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Eric K Member Since: Oct 7, 2019
1342 of 2,090

I am trying to finish my profile, but the Verify Phone Number button is not doing anything. I have tried in three different browsers (Safari, Firefox, Chrome - all up to date) and have also tried clearing the cache, cookies, etc. Hasn't helped. 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1343 of 2,090

Thank you for reaching out to us, Eric.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

~ Bojan
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Eric K Member Since: Oct 7, 2019
1344 of 2,090

Ok, thanks.

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Daria B Member Since: Oct 7, 2019
1345 of 2,090

I am trying to update my profile. When I click "next" and enter my phone number for verification, nothing happens. I click the green "Verify Phone Number", but no action registers, and I am not receiving any message to my phone. I have tried on both Safari and Chrome.

 

**Edited for community guidelines**

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1346 of 2,090

Hi Daria,

 

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

 

Thank you for reaching out to us. 

~ Bojan
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Carolay G Member Since: Oct 8, 2019
1347 of 2,090

Hi,

 

I too need someone to assist with the phone verification. I have tried many times over many days with the correct phone number, but I never receive a text. I did a request a couple of weeks ago, but there's no clear way to go back to it. It was Request #26593657. Can you help please?

 

Thanks,

Caro

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1348 of 2,090

Thank you for reaching out to us, Carolay.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan
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Matilda A Member Since: Oct 9, 2019
1349 of 2,090

I'm trying to complete my profile for my Upwork account. To do this, I need to add my phone number. When I attempt to add it, I receive a message saying my phone number is already in use with another account. I tried to log in to Upwork with the e-mail address of an old account to see if it was attached to it. Unfortunately, Upwork can't find an account for the e-mail address of the old account.

 

Is there anyone who can help? My phone number is attached to an e-mail address that has no account according to Upwork. I don't know how to move forward.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1350 of 2,090

Hi Matilda,

 

Could you please click on my name and send me a PM with more information about your old account. I'll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
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