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Re: I am stuck at profile creation, unable to verify phone number on an account

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Active Member
Matilda A Member Since: Oct 9, 2019
1351 of 2,124

I'm trying to complete my profile for my Upwork account. To do this, I need to add my phone number. When I attempt to add it, I receive a message saying my phone number is already in use with another account. I tried to log in to Upwork with the e-mail address of an old account to see if it was attached to it. Unfortunately, Upwork can't find an account for the e-mail address of the old account.

 

Is there anyone who can help? My phone number is attached to an e-mail address that has no account according to Upwork. I don't know how to move forward.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1352 of 2,124

Hi Matilda,

 

Could you please click on my name and send me a PM with more information about your old account. I'll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
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Nazariy T Member Since: Oct 9, 2019
1353 of 2,124

I'd like to compelte the registration just to remove my old profile draft, and free up my email to create a new profile, so if you could delete my profile right away that'd be great. Thanks 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1354 of 2,124

Hi Nazariy,

 

Please be reminded that Upwork does not allow users to have multiple accounts. The email address that is associated with one account cannot be associated with another account. We'll have one of our agents reach out to you directly to assist you with your phone verification process.

 

Thank you!

~ Bojan
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Nazariy T Member Since: Oct 9, 2019
1355 of 2,124
I am not trying to have two accounts! I'm asking you to remove this
UNFINISHED account, so that I can create a proper one from scratch.
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Scott J Member Since: Oct 9, 2019
1356 of 2,124

Hello, 

I'm new and when I click on the text my phone nothing happens.

 

Thanks,

Scott

 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1357 of 2,124

Hi Scott, 

A member of the Customer Support Team will reach out to you to assist you further with your concern.


-Avery
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Jake P Member Since: Oct 10, 2019
1358 of 2,124

I DIDNT RECIEVE THE TEXT MESSAGE VERIFICATION CODE TO COMPLETE MY PROFILE...THE PHONE # IS CORRECT BUT NO MESSAGE.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1359 of 2,124

Hi Jake, 

I apologise for the inconvenience. Let me just check this with the team, and I'll come back here with an update about your concern. Thank you for your patience!


-Avery
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Robert V Member Since: Oct 10, 2019
1360 of 2,124
I am also not getting the verification code
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