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Re: Not receiving verification Text Message

verdisra
Active Member
Robert V Member Since: Oct 10, 2019
1421 of 2,969
I am also not getting the verification code
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1422 of 2,969

Hi Robert, 

I'm sorry for the inconvenience. I'll go ahead and look into this, and will update this post once I have more information. 


-Avery
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mcreavy-michelle
Active Member
Michelle M Member Since: Apr 19, 2018
1423 of 2,969

I am trying to create my profile but I cannot get my phone number to verify and move onto the next step.  I have put it incorrectly.

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
1424 of 2,969

Hi Michelle,

 

Thanks for letting us know. An agent will reach out to you directly and assist with your phone verification.

~ Valeria
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ericknieto
Active Member
Erick N Member Since: Aug 23, 2019
1425 of 2,969
My Number will not go through during the phone verification. Its fully in service and I use that number regularly but when I click enter or verify, nothing happens?
djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1426 of 2,969

Hi Erick,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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elyesy
Active Member
Elyes Y Member Since: Sep 27, 2019
1427 of 2,969

I have the same problem

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1428 of 2,969

Hi Elyes,

 

One of our team members will reach out to you directly via a support ticket to assist you further with phone verification.

 

Thank you.

~ Aleksandar
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elyesy
Active Member
Elyes Y Member Since: Sep 27, 2019
1429 of 2,969

nobody ever contacted me Smiley Sad

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1430 of 2,969

I apologize for the delay in receiving an update, Elyes.

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly as soon as possible.

 

Thank you for your patience.


~ Bojan
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