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Re: Not receiving verification Text Message

Active Member
Robert V Member Since: Oct 10, 2019
1301 of 1,464
I am also not getting the verification code
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1302 of 1,464

Hi Robert, 

I'm sorry for the inconvenience. I'll go ahead and look into this, and will update this post once I have more information. 


-Avery
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Active Member
Michelle M Member Since: Apr 19, 2018
1303 of 1,464

I am trying to create my profile but I cannot get my phone number to verify and move onto the next step.  I have put it incorrectly.

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
1304 of 1,464

Hi Michelle,

 

Thanks for letting us know. An agent will reach out to you directly and assist with your phone verification.

~ Valeria
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Active Member
Erick N Member Since: Aug 23, 2019
1305 of 1,464
My Number will not go through during the phone verification. Its fully in service and I use that number regularly but when I click enter or verify, nothing happens?
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1306 of 1,464

Hi Erick,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Elyes Y Member Since: Sep 27, 2019
1307 of 1,464

I have the same problem

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1308 of 1,464

Hi Elyes,

 

One of our team members will reach out to you directly via a support ticket to assist you further with phone verification.

 

Thank you.

~ Aleksandar
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Active Member
Elyes Y Member Since: Sep 27, 2019
1309 of 1,464

nobody ever contacted me Smiley Sad

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1310 of 1,464

I apologize for the delay in receiving an update, Elyes.

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly as soon as possible.

 

Thank you for your patience.

~ Bojan
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