I didn't receive a text message verification code

[#1]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[#2]

Hi Elizabeth,

Could you please click on my name and send me a PM with a username and email address of your old account. I'll check that for you and advise you accordingly.

Thank you.

[#3]

I am facing the same issue and nothing I’m reading online is fixing the problem.

[#4]

Hi Hannah,

One of our team members will reach out to you directly and assist you with your phone verification process. Thanks.

[#5]

While filling out my profile, I've gotten to the phone verification where I was sent a sms text message. After entering and verifying the code successfully the process seems hung and won't progress past this point.

I cannot submit any proposals until this is fixed..

Please help

[#6]

Hi Dana, 

I checked your account and I'm sorry for the inconvenience this has caused you. Please know that this is a known issue and the team is working to resolve it. I have shared your account information with the Customer Support Team and someone from their team will reach out to you to assist you further.

[#7]

Hello!

I'm attempting to publish my profile, but I'm stuck on the phone verification page due to some conflicting error messages. I put in my phone number, put in the code, and it said the phone number is verified. 

**Edited for community guidelines**

But when I tried to go past the verification to publish, it's now telling me the phone number is not verified (even though the little verified check is there when I go back). It also won't resend the code, and the phone number and code fields remain greyed out so I can't change it/input anything

**Edited for community guidelines**

If an agent could please assist me in fixing this verification issue and publishing my profile, it would be much appreciated!

Thank you,

Sarah

[#8]

Hi Sarah,

Thank you for reaching out to us! One of our agents will reach out to you directly and assist you with this concern.

[#9]

I am trying to submit my application for freelancing but got stuck on the phone number verification step. It is giving me an error message saying "this phone number is already in use, please verify another number". This is my only phone number and I have not already registered an account with UpWork so not sure how my number is already in use. I don't know how to proceed...

Thanks for your help!

[#10]

Hi Jessica, 

I apologise for the inconvenience. A member of the Customer Support Team will reach out to you directly to assist you further with your concern. 

[#11]

I never received a verification code and the phone number input field is locked in so I can't change that either.

[#12]

Since you mentioned the phone number input section is blocked. Now you cannot add another number for verification. In this case, the best solution is to contact Upwork support.

[#13]

Hi Shey, 

I'm sorry for the inconvenience. I have shared your concern and account information with the Customer Support Team, and they will reach out to you to assist you with your concern. 

[#14]

Good afternoon,

I'm trying to finish my profile on Upwork and having difficulty getting past the phone number verification. The "Phone Number" screen has a green checkmark and says, "Verified," however when I proceed to the "Go to Enter Code" page, I see an error message saying "You failed to verify this phone number. Please provide a different number."

When I click resend code, nothing happens.  I live in the United States and my mobile number is legitimate, please help!! Thank you!

-Alex

[#15]

Hi Alexandra,

We apologize for the inconvenience this caused to you. This is a known issue and our engineers are looking into it. Our team will keep you updated regarding this issue directly via your existing support ticket.

We appreciate your patience while our team is working on fixing this issue.

[#16]

Hello! I'm new and trying to set up my profile and the phone verification isn't working, so I'm stuck at that screen. Any suggestions? Thanks so much!

[#17]

I'm having the same Issue. Did you ever get any assistance in dealing with this?

[#18]

Nothing yet. I've seen other threads were people were told to try different browsers, erase the number, try again. I tried all that with no luck.

[#19]

Hi Laura and David,

Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification processes.

[#20]

Hi I am having the same issue. Thank you for your time and attention

[#21]

Hi Bjorn,

Thank you for reaching out to us. One of our agents will reach out to you directly to assist you with your phone verification process.

[#22]

I've just finished creating my freelancer profile, however, I'm not getting a text message verification code to complete it. If someone could help me sort this out that would be awesome!

[#23]

try gamil to create your account. that always the best option.

[#24]

Did you submit your profile that finished?

Thanks.

[#25]

Yeah when I clicked submit, the phone number verification popped up, and I'm just not getting a text message from them with the code I need

[#26]

Hi Adam, 

I'll go ahead and share your account information with the Customer Support Team so that they can reach out to you and assist you with your concern.