🐈
» Forums » New to Upwork » Re: Unable to receive Verification Code
Page options
Danielle's avatar
Danielle K Community Member

I didn't receive a text message verification code

**Edited to Update - this thread has been closed from further replies due to its size.**

 

 

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

2,981 REPLIES 2,981
Georgia's avatar
Georgia F Community Member

It keeps asking to verify my phone number to submit a proposal, but no code is sent to my phone. Any help? Thanks!

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Georgia.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

~ Bojan
Upwork
Miran's avatar
Miran J Community Member

I'm trying to verify my phone number but it says it's already being used by another other account/user, I haven't got any other accounts, please help! 

Bojan's avatar
Bojan S Community Manager

Hi Miran,

 

Could you please click on my name and send me a PM with more information about the issue you're experiencing. I'll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
Upwork
Alison's avatar
Alison P Community Member

I tried the phone verification the other day, and never received the text.
I need to know when someone is going to actually call me and the number
that you will be calling from. I'm not always available to answer my phone.
So I need to set up an actual time for the call.
Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Alison.

 

One of our team members will reach out to you directly via email to assist you with your phone verification process. 

~ Bojan
Upwork
Rebecca's avatar
Rebecca N Community Member

After creating my Profile, I entered my phone number in order to receive a verification code. When I select the "Verify Phone Number", nothing happens. I have tried deleting history, restarting, trying different browsers...nothing seems to help. Will someone from the support team please contact me and correct this?

 

**Edited for Community Guidelines**

Aleksandar's avatar
Aleksandar D Community Manager

Hi Rebecca,

 

Thanks for reaching out to us. Please update your phone number to include the country code as well. For more information, please check out this help article.

 

Thank you.

~ Aleksandar
Upwork
Rebecca's avatar
Rebecca N Community Member

I received an email on Oct 4, 2019 indicating the below message, however nobody has reached out to me with a support ticket. And yes I have checked my junk folder. And FYI including a country code in the phone number hasn't resolved the issue.

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Goran's avatar
Goran V Retired Team Member

Hi Rebecca,

 

I`m sorry about the delay with this. Our team is reaching out to you as we speak and will assist you further directly via ticket/email. Thank you.

~ Goran
Upwork
Dan's avatar
Dan M Community Member

On the online application, the button 'Verify Phone Number' on the 'Set a security phone number' doesn't seem to be working in either Chrome or Safari.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Dan,

 

Thanks for reaching out to us. I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further with phone verification.

Thank you.

~ Aleksandar
Upwork
Tanner's avatar
Tanner C Community Member

I live in the UK but I have a US phone number. When creating a profile and entering a phone number for verification, the site automatically adds +44 in front of my phone number and I can't change it.

 

I also can't temporarily change my country so that I can verify my number either. 

 

Consider adding the ability to change the country code on the registration form for phone numbers.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Tanner,

 

One of our team members will reach out to you directly via a support ticket to assist you further with verifying your phone number. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
Upwork
Edward's avatar
Edward H Community Member

I have a cell phone from outside the country and it's not receiving the verification text from Upwork. How can I get around this?

Petra's avatar
Petra R Community Member


Edward H wrote:

I have a cell phone from outside the country and it's not receiving the verification text from Upwork. How can I get around this?


Set your location to your real country.

 

Edward's avatar
Edward H Community Member

Hi Petra,

I'm in the US and I've got myself set up in the US, but the phone # itself is from Poland. When I tried to change over to my old address Poland, it just told me that it can't find my location.

Petra's avatar
Petra R Community Member


Edward H wrote:

Hi Petra,

I'm in the US and I've got myself set up in the US, but the phone # itself is from Poland. When I tried to change over to my old address Poland, it just told me that it can't find my location.


Edward, if you live in the US, would it not make sense to have a US phone number?

Joanne's avatar
Joanne P Retired Team Member

Hi Edward,

 

One of our team members reached out to you to assist directly in verifying your phone number. Thank you!

~ Joanne
Upwork
Jen's avatar
Jen L Community Member

My phone number says it cannot be verified saying it is being used by another account but this can't be correct because this is my first time creating an account.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Jen,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
Upwork
Rita's avatar
Rita P Community Member

I cannot verify my phone number. button does not seem to work. I add my phone number and nothing happens when I click on verify button

Aleksandar's avatar
Aleksandar D Community Manager

Hi Rita,

 

I'm sorry about the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
Upwork
Ashleigh's avatar
Ashleigh D Community Member

Hi! It says a different account is connected to my phone number even though I don't remember making another account? Could you unattach the number?

Avery's avatar
Avery O Community Manager

Hi Ashleigh, 


A member of the Customer Support Team will reach out to you to assist you with your concern. I apologise for the inconvenience this has caused.


~ Avery