I didn't receive a text message verification code

[danielle_kress]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[cloud1012005]

Hello, I'm new here and I am currently experiencing some type of problem when it comes to verifying my phone number. It keeps telling me that it sent me my verification code via text but it's never arrived; is there anyway to fix this issue? I'm not sure what the problem is.

[AveryO]

Hi Kenneth, 

 A member of the Customer Support Team will reach out to you to assist you with your concern. I apologise for the inconvenience this has caused.

[shanise_w]

Hello. I’ve tried on the app, mobile, and desktop website and I am still not receiving a code to my phone.

[mcewen-sharkey]

I had the same problem.
You need to call them on the phone and they will resolve this for you.

[shanise_w]

Ok thank you. Would you happen to have the number?

[mcewen-sharkey]

Hi,

I had actually submitted a support request somehow at their website,
and they wrote me an email and asked me for my phone number,
and then they called me and we straightened it out.

**edited for Community Guidelines**

I think if you call them, you'll get it sorted out.

[AveryO]

Hi Shanise, 

A member of the Customer Support Team will reach out to you directly through an email to assist you further with your concern. 

[farhan_ffrdm]

Hi,

I'm currently in the UK but I have a Canadian phone number. Whenever, I try to verify my phone number, it wouldn't change from UK number. Can anybody help me?

Thank you

[AleksandarD]

Hi Farhan,

I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[mattrowl]

Hello,

I hope you are well.

I made an account some time ago using my phone number, but cannot remember which email I used so therefore need to make a new account, nonetheless I am unable to do so as i cannot use my phone number. Can you kindly advise what I can do?

Many thanks in advance,

Mathew

[ahmadsameerch99]

Contact customer support.

[mattrowl]

Hello,

I hope you are well.

I made an account some time ago using my phone number, but cannot remember which email I used so therefore need to make a new account, nonetheless I am unable to do so as i cannot use my phone number. Can you kindly advise what I can do?

Many thanks in advance,

Mathew

[JoanneP]

Hi Mathew,

I checked your account and see that you already reached out to our team about your concern with the phone verification process. One of our team members will update your ticket to assist you directly. Thank you!

[jborch]

I had previously created an account using my phone number.  I am now trying to create a new account, but can't because that phone number is already in use by the other.  I've just closed the original account, but am still receiving the below message - can you assist?

"This number is being used by another account. Please provide a different number."

Thanks

[petra_r]

---

Jessica W wrote:

I had previously created an account using my phone number.  I am now trying to create a new account,

---

Why?

---

Jessica W wrote:

I I've just closed the original account, but am still receiving the below message - can you assist?

"This number is being used by another account. Please provide a different number."

---

You are not allowed to have a new account. You'll have to close the new one and ask Upwork to recover the old one.

[AveryO]

Hi Jessica, 

As Petra has noted, please know that users are not allowed to have more than one account on Upwork regardless of the old account being closed. I will go ahead and look into your account issue, and get back to you once I have more information. 

ETA: Hi Jessica, the team will reach out to you with more information about your account. 

[jborch]

Any news on my account? My former account was under **Edited for community guidelines**

[BojanS]

Hi Jessica,

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly as soon as possible.

Thank you for your patience.

[trever-krueger]

I am also having this problem

[BojanS]

Thank you for reaching out to us, Trever!

Looks like you were able to successfully verify your phone number. Feel free to follow up if you still need any assistance, we're here to help! 

[leo-bennett]

Hi all,

I'm currently trying to verify my phone number but no text seems to be coming through. Have tried different permutations (+44 7.. vs +44 07..) but no luck so far! Could I have some help with this?

Thanks in advance.

[g_vasilevski]

Hi Leo,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

[leo-bennett]

Thanks Goran, I look forward to hearing from them.

[tjimenez1819]

I'm not getting the verification code sent to my phone # - I've tried a different browser, cleared cookies, and no difference was made. Can someone contact me?

[BojanS]

Hi Thanya,

One of our agents will reach out to you directly to assist you with your phone verification process.

Thank you!