Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Jan 9, 2019 09:19:01 PM by Avery O
Hi Jamie,
A member of the Customer Support Team will reach out to you to assist you with your phone verification.
Feb 26, 2019 01:52:08 PM by Bojan S
Hi Alexandra,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you.
Mar 9, 2019 10:32:22 PM by Alexis A
I need help. When I push the verify button, I'm getting an error. I'm tyring to complete my profile.
Mar 9, 2019 11:22:38 PM by Joanne P
Hi Alexis,
Just to confirm, are you trying to submit your profile for review?
Apr 30, 2019 05:41:23 AM by Andi C
Could someone get in touch and help me as i cannot recieve the verification code
May 29, 2019 11:17:16 AM Edited May 29, 2019 11:41:48 AM by Bojan S
I can't create my profile because I never received the phone verification code.
Jill Damron
**Edited for community guidelines**
Jun 6, 2019 07:05:47 PM by Taber D
I am also having this same problem. I am setting up my account but am unable to proceed because I never receive a verification code to my mobile. I've tried on 2 different browsers and the mobile site.
Jun 6, 2019 08:06:33 PM by Avery O
Hi Taber,
A member of the Customer Support Team will assist you with your phone verification.
Jun 7, 2019 05:53:25 AM by M U
To Whom It May Concern:
I'm also trying to set up a new account and have not received a text message despite multiple attempts.
Jun 7, 2019 06:23:11 AM by Goran V
Hi M U,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone verification. Thank you.
Jun 24, 2019 07:54:48 AM by Jennifer A
Jun 24, 2019 08:47:15 AM by Bojan S
Thank you for reaching out to us, Jennifer.
One of our team members will reach out to you directly via email to assist you with your verification process.
Jun 28, 2019 04:24:49 AM by Jill S
Hello, I am experiencing the same issue. No verification message recieved.
Jun 28, 2019 04:45:25 AM by Goran V
Hi Jill,
One of our team members will reach out to you via ticket and assist you further with your verification, thank you.
Jul 5, 2019 01:44:22 PM by Vanessa B
I am also having this trouble. I entered the correct number and still have not received a verification code.
Jul 5, 2019 02:19:27 PM by Bojan S
Hi Vanessa,
Thank you for reaching out to us. One of our team members will reach out to you directly to assist you with your phone verification process.
Jul 12, 2019 07:24:56 PM by Riri A
Hi Michael,
Thank you for sharing this with us. We have escalated your concern to the appropriate team and one of our representatives will reach out to you shortly. Let us know if you need anything else
Jul 12, 2019 08:35:12 PM by Riri A
Hi Michael,
Thank you for sharing this with us. We have escalated your concern to the appropriate team and one of our representatives will reach out to you shortly. Let us know if you need anything else
Jul 21, 2019 04:04:59 PM by Megan Q
Hello, I too am having issues with the text message verification code. When I look at my phone number, it is a digit off. Can you please help with this?
Thank you,
Megan Quick
Jul 21, 2019 06:34:36 PM by Avery O
Hi Megan,
A member of the Customer Support Team will reach out to you to assist you further.
Aug 19, 2019 02:45:49 PM by Bojan S
Hi Victoria,
One of our team members will reach out to you directly via email to assist you with your phone verification process.
Thank you for reaching out to us.
Sep 25, 2019 07:08:54 PM by Juliette T
Sep 25, 2019 08:52:35 PM by Avery O
Hi Juliette,
I've shared your account information with the team so that they can assist you further. Once the issue is resolved, you should be able to access your Contact Info page through your Settings and update your email address.
Oct 21, 2019 11:35:47 AM by Jaime S
I am having the same issue. I have tried to verify on different devices but nothing has worked.
Oct 21, 2019 12:37:01 PM by Bojan S
Hi Jaime,
One of our agents will reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us!
Oct 28, 2019 06:50:02 AM by Margaret Marie Z
I am also not recieving a code to verify my number. Please help.
Oct 28, 2019 06:57:17 AM by Goran V
Hi Margaret,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your code. Thank you.
Nov 4, 2019 10:33:54 AM by Randall Q
I am having a simular problem. When I try to enter my phone number to verify it says another account is already using my phone number. Can someone please contact me to help solve this problem?
Nov 14, 2019 08:23:27 PM by Avery O
Hi Tyler,
Could you please specify the issue you are experiencing when trying to add your mobile number to your account? Let me know so that I can assist you further.
Jan 6, 2020 06:26:56 AM by Leexan H
I never received my text verification code either. Can someone assist me with this? Thank you.
Jan 6, 2020 06:38:06 AM by Goran V
Hi Xan,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Jan 12, 2020 02:28:35 PM by Catherine Y
I'm having this issue as well. I've tried different browsers, clearing my cookies and cache, and still am not receiving a code. I've verified my number through security settings but still am not able to proceed from my profile setup page without this secondary code.
Thanks!
Jan 12, 2020 04:27:46 PM by Joanne P
Hi Catherine,
One of our agents will reach out and assist you directly via a support ticket. Thank you!