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Re: I didn't receive a text message verification code

Moderator
Goran V Moderator Member Since: Mar 24, 2017
111 of 1,906

Hi Margaret,


One of our team members will reach out to you via ticket as soon as possible and assist you further with your code. Thank you.


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Active Member
Randall Q Member Since: Nov 4, 2019
112 of 1,906

I am having a simular problem. When I try to enter my phone number to verify it says another account is already using my phone number. Can someone please contact me to help solve this problem?

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
113 of 1,906

Hi Randall,

 

Please be reminded that Upwork does not allow users to have multiple accounts. Could you please click on my name and send me a PM with more information about your request. I'll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
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Active Member
Tyler M Member Since: Nov 14, 2019
114 of 1,906
Same issue, can someone help me pls?
Moderator
Avery O Moderator Member Since: Nov 23, 2015
115 of 1,906

Hi Tyler, 


Could you please specify the issue you are experiencing when trying to add your mobile number to your account? Let me know so that I can assist you further.


-Avery
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Active Member
Leexan H Member Since: Jan 6, 2020
116 of 1,906

I never received my text verification code either.  Can someone assist me with this?  Thank you.  

Moderator
Goran V Moderator Member Since: Mar 24, 2017
117 of 1,906

Hi Xan,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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Active Member
Catherine Y Member Since: Jan 12, 2020
118 of 1,906

I'm having this issue as well. I've tried different browsers, clearing my cookies and cache, and still am not receiving a code. I've verified my number through security settings but still am not able to proceed from my profile setup page without this secondary code. 

 

Thanks!

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
119 of 1,906

Hi Catherine,

 

One of our agents will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Active Member
Max F Member Since: Jan 13, 2020
120 of 1,906

Hello,

 

I am experiencing this issue as well. Could a member of the support team reach out to me?

 

Best,

Max

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