🐈
» Forums » New to Upwork » Re: I didn't receive a text message verificat...
Page options
Danielle's avatar
Danielle K Community Member

I didn't receive a text message verification code

**Edited to Update - this thread has been closed from further replies due to its size.**

 

 

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

2,981 REPLIES 2,981
Margaret Marie's avatar
Margaret Marie Z Community Member

 I am also not recieving a code to verify my number. Please help.

Goran's avatar
Goran V Retired Team Member

Hi Margaret,


One of our team members will reach out to you via ticket as soon as possible and assist you further with your code. Thank you.

~ Goran
Upwork
Randall's avatar
Randall Q Community Member

I am having a simular problem. When I try to enter my phone number to verify it says another account is already using my phone number. Can someone please contact me to help solve this problem?

 

Bojan's avatar
Bojan S Community Manager

Hi Randall,

 

Please be reminded that Upwork does not allow users to have multiple accounts. Could you please click on my name and send me a PM with more information about your request. I'll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
Upwork
Tyler's avatar
Tyler M Community Member

Same issue, can someone help me pls?
Avery's avatar
Avery O Community Manager

Hi Tyler, 


Could you please specify the issue you are experiencing when trying to add your mobile number to your account? Let me know so that I can assist you further.


~ Avery
Leexan's avatar
Leexan H Community Member

I never received my text verification code either.  Can someone assist me with this?  Thank you.  

Goran's avatar
Goran V Retired Team Member

Hi Xan,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

~ Goran
Upwork
Catherine's avatar
Catherine Y Community Member

I'm having this issue as well. I've tried different browsers, clearing my cookies and cache, and still am not receiving a code. I've verified my number through security settings but still am not able to proceed from my profile setup page without this secondary code. 

 

Thanks!

Joanne's avatar
Joanne P Retired Team Member

Hi Catherine,

 

One of our agents will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
Max's avatar
Max F Community Member

Hello,

 

I am experiencing this issue as well. Could a member of the support team reach out to me?

 

Best,

Max

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Max.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan
Upwork
Brianne's avatar
Brianne Y Community Member

I entered a phone number to receive a verification code and have yet to receive the code. Please help.

Joanne's avatar
Joanne P Retired Team Member

Hi Brianne,

 

One of our team members will reach out to you via a support ticket and will assist you in verifying your phone number. Thank you.

~ Joanne
Upwork
Danielle's avatar
Danielle R Community Member

I’m having this issue as well. Can someone please help me?
Bojan's avatar
Bojan S Community Manager

Hi Danielle,

 

It looks like you were able to successfully complete your phone verification process. Feel free to reach back to us if you still need any assistance, we're here to help! 

 

Thank you!

~ Bojan
Upwork
Leah's avatar
Leah M Community Member

Hi! I'm having the same issue.  Please help! 🙂 Thank you.

Goran's avatar
Goran V Retired Team Member

Hi Leah,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

~ Goran
Upwork
Gilda's avatar
Gilda M Community Member

I have been having this same issue for months.  I assumed it would be resolved by now, but it is still not working. 

Bojan's avatar
Bojan S Community Manager

Hi Gilda,

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

 

Thank you!

~ Bojan
Upwork
Ryan's avatar
Ryan D Community Member

I didn’t receive a text either. Please help.
Bojan's avatar
Bojan S Community Manager

Hi Ryan,

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

 

Thank you!

~ Bojan
Upwork
Kathy's avatar
Kathy M Community Member

Ok thanks
Fijoy's avatar
Fijoy K Community Member

I too have not received any verification code in my phone number given. Can someone from the Upwork team help me out.

Goran's avatar
Goran V Retired Team Member

Hi Fijoy,

 

Our team will reach out to you via ticket as well and assist you further with your verification code. Thank you.

~ Goran
Upwork