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Re: I didn't receive a text message verification code

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
71 of 2,558

Hi Jessica, 

To help protect our users and our site, every interaction goes through a Security Verification Process, and the phone verification is one step in doing this. 

I'll have a member of the Customer Support Team reach out to you through email to assist you further with your phone verification. 


-Avery
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Active Member
Jessica W Member Since: Jan 16, 2019
72 of 2,558
Thank you, I'm sure you can understand my concern, with personal online
security being a priority.
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Ian I Member Since: Feb 13, 2019
73 of 2,558

Hi, 

 

I am having the same issue, when I click the verify button it doesn't seem to do anything, are you able to help?

 

Thanks

Ian

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
74 of 2,558

Hi Ian,

 

One of our agents will reach out to you shortly to assist you further with your phone verification process, thank you for reaching out to us. 


~ Bojan
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Georgia R Member Since: Jul 22, 2019
75 of 2,558

Hi,

 

I still haven't recieved a verification code.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
76 of 2,558

Thank you for reaching out to us, Georgia.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.


~ Bojan
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Jennifer R Member Since: Feb 11, 2019
77 of 2,558

I did this and nothing changed.

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Donna M Member Since: Jul 11, 2019
78 of 2,558

I am having the same problem.  I've used different browsers, cleared out the cache and cookies, but I still have not received my code.  I even tried it on a different phone, but nothing.  I would like to finish off my account, but all tools lead to nowhere, and I would like to finish off my account.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
79 of 2,558

Hi Donna,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Michelle W Member Since: Mar 10, 2019
80 of 2,558

I have tried several times but still have not received a verification text for my telephone number.