I can't verify my phone number

[Bojan S]

Hi Meirav,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

Let us know if the issue persists.

Thank you.

[Meirav L]

Yes I have done that and it still isn’t working

[Bojan S]

Hi Meirav, 

One of our team members will reach out to you directly to assist you with your phone verification process. 

Thank you for your patience. 

[Harrison P]

On the create profile page, when I click the green continue box at the bottom I get a box that pops up asking me to verify my phone number, but when I enter my number and click the green box nothing happens. Tried logging out and back in, Different browser, added country code.

I live in indiana, my phone has a Tx area code

[Avery O]

Hi Harrison, 

I have shared your account information with the Customer Support Team so that they can assist you further your phone verification. 

[John D]

Hi, when I try to verify my phone number with upwork, it says my number is being used with another account. I remember creating an account years ago and I don't even think I have access to the old email address I used to create the old profile. I was excited to start on upwork officially and this pump of the brakes is an unnecessary deterent. Please send my info to customer support so I can move on.

[Veronica S]

Hi. I while creating my profile I was asked to use a cell phone to verify the account. I currently live in the the US so I was only given the +1 prefix, but I still use my French (+33) cell phone. I used my husband's US phone instead, which created a new problem: he then tried to create a profile for himself using that number but cannot, the system tells him that it's being used by another account...

I went into Profile Settings on my account, changed everything I could find to use the French number, and responded to the two-factor text messqge, but the system still won't let him use his US number for his new account.

[Avery O]

Hi Veronica, 

A member of the Customer Support Team will reach out to you to assist you with your phone verification.

[Bill N]

I didn't receive a text message to my phone number either. I cannot get past the continue step in creating a new profile because of this. I've tried to switch to email verification but I can't seem to get to that screen. Also, the bot (bless its heart) is not terribly helpful. Please send help. Thanks.

[Avery O]

Hi Bill, 

I"m sorry for the inconvenience this has caused. I have shared your account with the Customer Support Team, and they will reach out to you directly so that they can assist you further.