Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Nov 25, 2019 10:54:26 AM Edited Nov 25, 2019 11:43:36 AM by Bojan S
Hi I'm having the same problem. Nothing happens when I click verify phone number.
console error:**Edited for community guidelines**
Thank you!
Nov 25, 2019 11:46:27 AM by Bojan S
Hi Ed,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Nov 25, 2019 10:28:43 AM by Milena T
Hello, I'm just setting up my account. I've added my current address which is in the UK, but I'm not from here. My phone number is with another country code, but the platform doesn't let me change the +44 country code, because it assumes I have a UK number. Which in a globalized economy that we live in is total BS, if you ask me because tomorrow I can live in Bali If I want to without a new number. This is why I'm a freelancer. 😄
So the platform doesn't let me go through without two-factor authentication. What do I do?
Nov 25, 2019 12:00:43 PM by Bojan S
Thank you for reaching out to us, Milena.
I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your concern.
Nov 26, 2019 06:42:10 PM by Colton B
Nov 26, 2019 09:31:25 PM by Avery O
Hi Colton,
A member of the Customer Support Team will reach out to you to assist you further.
Nov 27, 2019 09:30:13 AM by Richard H
I had completed my new account profile. When adding my phone number for verification, a warning text appeared saying that my number was being used by another account. Huh?
Nov 27, 2019 10:55:36 AM by Bojan S
Thank you for reaching out to us, Richard.
One of our team members will reach out to you directly to assist you with your phone verification process.
Nov 27, 2019 10:34:33 AM Edited Nov 27, 2019 11:03:01 AM by Bojan S
I haven't received a verification code via text yet, and I've pressed resend several times so far. Confusing. Also odd, during the "Location" part of the account creation process prior to this, there's no option to select a UK address. I like in Middlesbrough, UK - the nearest option to that is Middlesboro, Kentucky, but I definitely don't live in Kentucky. 😛
**Edited for community guidelines**
Nov 27, 2019 11:18:32 AM by Bojan S
Thank you for reaching out to us, G.
I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your concern.
Nov 27, 2019 11:25:05 AM by Jada J
Nov 27, 2019 11:50:13 AM by Bojan S
Hi Jada,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us!
Nov 29, 2019 11:08:01 AM by Meg R
Hi there, Im not receiving a verification code despite several attempts. Can you please help me out? Thanks in advance!
Nov 29, 2019 11:41:08 AM by Bojan S
Hi Meg,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Nov 30, 2019 01:37:40 PM Edited Nov 30, 2019 04:01:09 PM by Adrienne P
Hello. I am having the exact same issue with verifying a phone number despite trying several web browsers. Is there any way I can get assistance?
Nov 30, 2019 05:45:42 PM by Joanne P
Hi Spencer and Adrienne,
One of our team members will assist you directly via support ticket to help with your phone verification. Thanks!
Nov 30, 2019 12:12:58 PM by Spencer C
To whom it may concern,
The phone verification has been failing for the past hour. The response from the API is:
{"server_time":1575144577,"error":{"status":400,"code":400,"message":"Bad Request: Invalid parameter phone"}}
Nov 30, 2019 11:59:16 AM by Kristopher O
HELP, been trying to complete my profile for 2 hours, I can't get the confirmation text to come through to my phone... Frustrating!
Nov 30, 2019 06:35:48 PM by Joanne P
Hi Kristopher,
We'll have one of our team members reach out to you via support ticket and assist you directly with your phone verification. Thank you!
Dec 2, 2019 12:16:21 PM by Stuart N
Ive had terrible trouble completing my profile. It was fine on the first page. I created the profile and hit Continue under the line, "Next, you'll be asked to verify your phone number for added security" which was fine. It then took me to a, "Set a security phone number" pop up box, but when I entered my phone number, however many times I clicked "Verify phone number" it did nothing.
Can somebody help me please?
Thanks in advance, Stuart
Dec 2, 2019 01:38:00 PM by Bojan S
Thank you for reaching out to us, Stuart.
One of our team members will reach out to you directly to assist you with your phone verification process.
Dec 2, 2019 12:52:20 PM by Serg N
Dec 2, 2019 01:40:08 PM by Bojan S
Thank you for reaching out to us, Serg.
I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.
Dec 3, 2019 06:44:29 PM by Zack B
Good Evening Everyone,
I am trying to set up my Upwork freelancer profile and I can NOT complete the phone verification step. I try to continue and it never sends the code to my phone. I have tried multiple browsers on my computer, multiple browsers on my phone, the Upwork app, and it never sends the code.
Please let me know what I need to do to get my profile up and running. Thank you.
Very Respectfully,
Zack H. Brady
Dec 3, 2019 07:48:34 PM by Avery O
Hi Zack,
I'll go ahead and share your account information with the Customer Support Team so that they can reach out to you and assist you further. I apologise for the inconvenience this has caused.
Dec 3, 2019 06:07:15 PM by Virginia U
Hi! When I type in my phone number for text verification it is saying it is in use but I have never signed up before! Anyone know how I can get around this?
Dec 3, 2019 11:59:01 PM by Avery O
Hi Ginny,
I'll go ahead and share your conern with the Customer Support Team so that they can reach out to you and assist you further.
Dec 4, 2019 10:21:31 AM by Scott S
Hello, I'm trying to complete my account and I cannot get a phone number verification code. I enter my number, click the "verify phone number" button and immediately get a warning message that I "Failed to verify phone number." No code sent to my phone. Seems like a website glitch.
Dec 4, 2019 11:45:08 AM by Bojan S
Hi Scott and Christopher,
I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification processes.
Thank you for reaching out to us.
Dec 4, 2019 10:18:48 AM by Christopher G
I am trying to sign up and the system says my cell phone is being used by another- I dont have another phone number and need to use this one, but it wont let me sign up
Dec 4, 2019 09:54:32 PM by Avery O
Hi Margaret,
Are you referring to unsubscribing from this thread? Please see the screenshot I attached below so that you can usubsribe from this Community thread.
Dec 6, 2019 07:28:33 AM Edited Dec 6, 2019 07:31:00 AM by Samson C
I am having this issue as well. When I click the link to send the code nothing happens. I've tried on Desktop, mobile, Safari, Chrome, etc... nothing.
Dec 6, 2019 07:58:25 AM by Bojan S
Hi Samson,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you!
Dec 6, 2019 12:46:00 PM by Barbara K
I only have a land line. How do I verify my phone number on my new account?
Dec 6, 2019 01:32:40 PM by Bojan S
Hi Barbara,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Dec 8, 2019 12:55:59 PM by Nicoleta M
Hi, I am trying to set up an account but I don't receive the text message confirmation code. Can you please help?
Dec 8, 2019 01:56:33 PM by Avery O
Hi Nicoleta,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Dec 9, 2019 07:07:39 AM by Dora C
I can't change the country code for my phone number verification, I live in the UK but have an Irish phone number. Please advise.