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Re: I didn't receive a text message verification code

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Active Member
Lamont S Member Since: Dec 1, 2019
81 of 2,558

Hello having issue receiving code to my phone for verfication 

 

i tried clear cookies and cache already still nothing,  looking for help with this issue

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
82 of 2,558

Hi Lamont,

 

We'll have one of our team members reach out to you via support ticket and assist you directly with your phone verification. Thank you!


-Joanne
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Active Member
Catherine P Member Since: Mar 26, 2020
83 of 2,558

I did all these things, and the phone verification code is still not working for me. 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
84 of 2,558

Hi Catherine, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 


-Avery
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Active Member
Marissa C Member Since: May 14, 2020
85 of 2,558

Hi, I tried all of the options mentioned by Vladimir G yesterday, except using a different browser, and they all failed. 

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Active Member
Deanna B Member Since: Jan 31, 2019
86 of 2,558
Still haven't received my code I've tried as well.. Can someone please email me and let me know how to resolve this. Thank you
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
87 of 2,558

Hi Deanna,

 

One of our team members will reach out to you via ticket and assist you further with verifying your phone number, thank you.


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Active Member
Barbara R Member Since: Dec 2, 2019
88 of 2,558

I haven't received a code either even after trying a different number.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
89 of 2,558

Hi Barbara, 

 

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Trey B Member Since: Apr 28, 2020
90 of 2,558
I am not receiving my verification code either