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Phone Verification says "number is in use" but I have never used Upwork

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Active Member
Spencer C Member Since: Nov 30, 2019
1651 of 2,871

To whom it may concern,

 

The phone verification has been failing for the past hour. The response from the API is:

 

{"server_time":1575144577,"error":{"status":400,"code":400,"message":"Bad Request: Invalid parameter phone"}}

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Active Member
Kristopher O Member Since: Nov 30, 2019
1652 of 2,871

HELP,  been trying to complete my profile for 2 hours, I can't get the confirmation text to come through to my phone... Frustrating!

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1653 of 2,871

Hi Kristopher,

 

We'll have one of our team members reach out to you via support ticket and assist you directly with your phone verification. Thank you!


-Joanne
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Active Member
Stuart N Member Since: Oct 11, 2019
1654 of 2,871

Ive had terrible trouble completing my profile. It was fine on the first page. I created the profile and hit Continue under the line, "Next, you'll be asked to verify your phone number for added security" which was fine. It then took me to a, "Set a security phone number" pop up box, but when I entered my phone number, however many times I clicked "Verify phone number" it did nothing.

 

Can somebody help me please?

 

Thanks in advance, Stuart

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1655 of 2,871

Thank you for reaching out to us, Stuart.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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Active Member
Serg N Member Since: Dec 2, 2019
1656 of 2,871
Hi! I could not pass phone number verification, because I do not receive an SMS with code.
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1657 of 2,871

Thank you for reaching out to us, Serg.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.


~ Bojan
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Active Member
Zack B Member Since: Dec 3, 2019
1658 of 2,871

Good Evening Everyone,

 

I am trying to set up my Upwork freelancer profile and I can NOT complete the phone verification step. I try to continue and it never sends the code to my phone. I have tried multiple browsers on my computer, multiple browsers on my phone, the Upwork app, and it never sends the code.

 

Please let me know what I need to do to get my profile up and running. Thank you.

 

Very Respectfully,

Zack H. Brady

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1659 of 2,871

Hi Zack, 

I'll go ahead and share your account information with the Customer Support Team so that they can reach out to you and assist you further. I apologise for the inconvenience this has caused.


-Avery
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Active Member
Virginia U Member Since: Dec 3, 2019
1660 of 2,871

Hi! When I type in my phone number for text verification it is saying it is in use but I have never signed up before! Anyone know how I can get around this?