This number is being used by another account

[Bojan S]

Thank you for reaching out to us, Stuart.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[Serg N]

Hi! I could not pass phone number verification, because I do not receive an SMS with code.

[Bojan S]

Thank you for reaching out to us, Serg.

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

[Zack B]

Good Evening Everyone,

I am trying to set up my Upwork freelancer profile and I can NOT complete the phone verification step. I try to continue and it never sends the code to my phone. I have tried multiple browsers on my computer, multiple browsers on my phone, the Upwork app, and it never sends the code.

Please let me know what I need to do to get my profile up and running. Thank you.

Very Respectfully,

Zack H. Brady

[Avery O]

Hi Zack, 

I'll go ahead and share your account information with the Customer Support Team so that they can reach out to you and assist you further. I apologise for the inconvenience this has caused.

[Virginia U]

Hi! When I type in my phone number for text verification it is saying it is in use but I have never signed up before! Anyone know how I can get around this?

[Avery O]

Hi Ginny, 

I'll go ahead and share your conern with the Customer Support Team so that they can reach out to you and assist you further. 

[Scott S]

Hello, I'm trying to complete my account and I cannot get a phone number verification code. I enter my number, click the "verify phone number" button and immediately get a warning message that I "Failed to verify phone number." No code sent to my phone. Seems like a website glitch.

[Bojan S]

Hi Scott and Christopher,

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification processes.

Thank you for reaching out to us.

[Christopher G]

I am trying to sign up and the system says my cell phone is being used by another- I dont have another phone number and need to use this one, but it wont let me sign up