This number is being used by another account

[Avery O]

Hi Ginny, 

I'll go ahead and share your conern with the Customer Support Team so that they can reach out to you and assist you further. 

[Scott S]

Hello, I'm trying to complete my account and I cannot get a phone number verification code. I enter my number, click the "verify phone number" button and immediately get a warning message that I "Failed to verify phone number." No code sent to my phone. Seems like a website glitch.

[Bojan S]

Hi Scott and Christopher,

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification processes.

Thank you for reaching out to us.

[Christopher G]

I am trying to sign up and the system says my cell phone is being used by another- I dont have another phone number and need to use this one, but it wont let me sign up

[Margaret Marie Z]

THABK YOU. HOW DO I REMOVE MYSELF FROM THIS THREAD.

[Avery O]

Hi Margaret, 

Are you referring to unsubscribing from this thread? Please see the screenshot I attached below so that you can usubsribe from this Community thread. 

[Samson C]

I am having this issue as well. When I click the link to send the code nothing happens. I've tried on Desktop, mobile, Safari, Chrome, etc... nothing.

[Bojan S]

Hi Samson,

One of our team members will reach out to you directly to assist you with your phone verification process. 

Thank you!

[Barbara K]

I only have a land line. How do I verify my phone number on my new account?

[Bojan S]

Hi Barbara,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us.