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Re: Phone number verification issue

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1661 of 2,896

Hi Zack, 

I'll go ahead and share your account information with the Customer Support Team so that they can reach out to you and assist you further. I apologise for the inconvenience this has caused.


-Avery
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Active Member
Virginia U Member Since: Dec 3, 2019
1662 of 2,896

Hi! When I type in my phone number for text verification it is saying it is in use but I have never signed up before! Anyone know how I can get around this?

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1663 of 2,896

Hi Ginny, 

I'll go ahead and share your conern with the Customer Support Team so that they can reach out to you and assist you further. 


-Avery
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Active Member
Scott S Member Since: Dec 4, 2019
1664 of 2,896

Hello, I'm trying to complete my account and I cannot get a phone number verification code. I enter my number, click the "verify phone number" button and immediately get a warning message that I "Failed to verify phone number." No code sent to my phone. Seems like a website glitch.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1665 of 2,896

Hi Scott and Christopher,

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification processes.

 

Thank you for reaching out to us.


~ Bojan
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Active Member
Christopher G Member Since: Dec 4, 2019
1666 of 2,896

I am trying to sign up and the system says my cell phone is being used by another- I dont have another phone number and need to use this one, but it wont let me sign up

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Active Member
Margaret Marie Z Member Since: Aug 31, 2019
1667 of 2,896

THABK YOU. HOW DO I REMOVE MYSELF FROM THIS THREAD.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1668 of 2,896

Hi Margaret, 


Are you referring to unsubscribing from this thread? Please see the screenshot I attached below so that you can usubsribe from this Community thread. 

 

Screen Shot 2019-12-05 at 1.52.33 PM.png


-Avery
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Active Member
Samson C Member Since: Dec 6, 2019
1669 of 2,896

I am having this issue as well. When I click the link to send the code nothing happens. I've tried on Desktop, mobile, Safari, Chrome, etc... nothing.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1670 of 2,896

Hi Samson,

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

 

Thank you!


~ Bojan
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