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Re: I didn't receive a text message verification code

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1571 of 1,872

Thank you for reaching out to us, Serg.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

~ Bojan
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Active Member
Zack B Member Since: Dec 3, 2019
1572 of 1,872

Good Evening Everyone,

 

I am trying to set up my Upwork freelancer profile and I can NOT complete the phone verification step. I try to continue and it never sends the code to my phone. I have tried multiple browsers on my computer, multiple browsers on my phone, the Upwork app, and it never sends the code.

 

Please let me know what I need to do to get my profile up and running. Thank you.

 

Very Respectfully,

Zack H. Brady

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1573 of 1,872

Hi Zack, 

I'll go ahead and share your account information with the Customer Support Team so that they can reach out to you and assist you further. I apologise for the inconvenience this has caused.


-Avery
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Active Member
Virginia U Member Since: Dec 3, 2019
1574 of 1,872

Hi! When I type in my phone number for text verification it is saying it is in use but I have never signed up before! Anyone know how I can get around this?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1575 of 1,872

Hi Ginny, 

I'll go ahead and share your conern with the Customer Support Team so that they can reach out to you and assist you further. 


-Avery
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Active Member
Scott S Member Since: Dec 4, 2019
1576 of 1,872

Hello, I'm trying to complete my account and I cannot get a phone number verification code. I enter my number, click the "verify phone number" button and immediately get a warning message that I "Failed to verify phone number." No code sent to my phone. Seems like a website glitch.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1577 of 1,872

Hi Scott and Christopher,

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification processes.

 

Thank you for reaching out to us.

~ Bojan
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Active Member
Christopher G Member Since: Dec 4, 2019
1578 of 1,872

I am trying to sign up and the system says my cell phone is being used by another- I dont have another phone number and need to use this one, but it wont let me sign up

Active Member
Margaret Marie Z Member Since: Aug 31, 2019
1579 of 1,872

THABK YOU. HOW DO I REMOVE MYSELF FROM THIS THREAD.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1580 of 1,872

Hi Margaret, 


Are you referring to unsubscribing from this thread? Please see the screenshot I attached below so that you can usubsribe from this Community thread. 

 

Screen Shot 2019-12-05 at 1.52.33 PM.png


-Avery
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