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Re: Phone Number

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1601 of 2,090

Hi Nicoleta, 

A member of the Customer Support Team will reach out to you to assist you further with your concern.


-Avery
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Active Member
Dora C Member Since: Dec 9, 2019
1602 of 2,090

I can't change the country code for my phone number verification, I live in the UK but have an Irish phone number. Please advise.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1603 of 2,090

Hi Dora,

 

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Quoc Bao T Member Since: Nov 12, 2019
1604 of 2,090

Hi I am in the process to complete my password but not receiving a verification code. Can you help? 

 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1605 of 2,090

Hi Bao, 

It looks like the team reached out to you last November about the same issue through this support ticket. Please refer to the ticket thread for more information on how you can resolve your issue.


-Avery
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Active Member
Jed D Member Since: Dec 10, 2019
1606 of 2,090

I am trying to verify my account and am stuck on entering a phone number to receive a text code. I use an office landline for business, not a cell phone, so can't receive texts. Is there an alternative method?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1607 of 2,090

Thank you for reaching out to us, Jed.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan
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Active Member
Tanja H Member Since: Dec 10, 2019
1608 of 2,090

I created a Client account in error.  Then I proceeded to create a freelancer account without customer support.  Now I cannot use my phone number in the Freelancer account for verification.  Help!

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Community Guru
Preston H Member Since: Nov 24, 2014
1609 of 2,090

Freelancers may not have multiple acconts.

 

You will need to work with Upwork Customer Support to close the second login account you created, and any other accounts you created.

 

You will need to add a "freelancer" aspect within your original login account.

 

When you use Upwork, you will always use the same username and password to login, regardless of whether you want to operate as a freelancer or client. Once you are logged in, you can switch between your client or freelancer side.

 

read:

 

Be a Client and a Freelancer

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1610 of 2,090

Hi Tanja,

 

Looks like our support team already assisted you with your phone verification process. Feel free to reach back to us if you need any further assistance.

 

Thank you!

~ Bojan
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