Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Dec 9, 2019 07:43:45 AM by Bojan S
Hi Dora,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Dec 9, 2019 10:31:48 PM by Quoc Bao T
Hi I am in the process to complete my password but not receiving a verification code. Can you help?
Dec 9, 2019 11:01:23 PM by Avery O
Hi Bao,
It looks like the team reached out to you last November about the same issue through this support ticket. Please refer to the ticket thread for more information on how you can resolve your issue.
Dec 10, 2019 07:33:38 AM by Jed D
I am trying to verify my account and am stuck on entering a phone number to receive a text code. I use an office landline for business, not a cell phone, so can't receive texts. Is there an alternative method?
Dec 10, 2019 08:19:43 AM by Bojan S
Thank you for reaching out to us, Jed.
One of our team members will reach out to you directly to assist you with your phone verification process.
Dec 10, 2019 08:44:55 AM by Tanja H
I created a Client account in error. Then I proceeded to create a freelancer account without customer support. Now I cannot use my phone number in the Freelancer account for verification. Help!
Dec 10, 2019 08:58:28 AM Edited Dec 10, 2019 08:59:43 AM by Preston H
Freelancers may not have multiple acconts.
You will need to work with Upwork Customer Support to close the second login account you created, and any other accounts you created.
You will need to add a "freelancer" aspect within your original login account.
When you use Upwork, you will always use the same username and password to login, regardless of whether you want to operate as a freelancer or client. Once you are logged in, you can switch between your client or freelancer side.
read:
Dec 10, 2019 10:07:33 AM by Bojan S
Hi Tanja,
Looks like our support team already assisted you with your phone verification process. Feel free to reach back to us if you need any further assistance.
Thank you!
Dec 10, 2019 11:32:23 AM by Dan D
I did not receive the phone verification text to verify my account. Please advise. I double checked to make sure the number was correct and I have not previously had an account connected with that phone number.
Dec 10, 2019 12:02:41 PM by Bojan S
Hi Dan,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Jan 3, 2020 08:24:26 PM by Dan D
I never received a message to verify my phone number, still don't have access to my account.
Jan 3, 2020 10:43:33 PM by Aleksandar D
Hi Dan,
I'm sorry for the inconvenience this has caused you. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Dec 10, 2019 05:39:31 PM by Anthony D
I can't create my profile "Where would you like to receive your verification code?"
Dec 10, 2019 07:59:56 PM by Avery O
Hi Anthony,
I'll go ahead and share your account information with the Customer Support Team so that they can reach out to you and assist you further with your concern.
Dec 10, 2019 09:39:05 PM by Quoc Bao T
Hello I'm trying to verify my phone number but not receiving a text message.
I had a ticket open about this but couldn't reply in time and am not able to open a new one.
Dec 10, 2019 11:07:19 PM by Avery O
Hi Bao,
Kindly reply to the same ticket thread so that it's reinstated on our end, and the team handling your case can assist you further.
Dec 11, 2019 12:20:49 AM by Quoc Bao T
Dec 11, 2019 08:25:45 AM by Mike G
I am trying to sign up as freelancer but when I try to get verification code no text comes through. I have tried different browsers and clearing cache and cookies but nothing seems to be working.
Dec 11, 2019 09:15:39 AM by Bojan S
Thank you for reaching out to us, Mike.
One of our team members will reach out to you directly to assist you with your phone verification process.
Dec 11, 2019 10:10:05 AM by Angel Moly J
Hi Nina,
I do have the same issue - verify phone number button is not active. Please let me know how can I resilve the issue.
Thanks
Dec 11, 2019 11:09:59 AM by Bojan S
Thank you for reaching out to us, Minendra and Angel Moly.
I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification processes.
Dec 11, 2019 09:34:14 AM by Minendra P
Hi,
I am new to the platform and I was setting up my information. I got to the phone number page and the system is telling me that my phone number is being used.
I don't understand how this can happen considering I've never been on the platform. But in the event that someone is using my number, how can I find out what account my number is linked to?
Dec 11, 2019 10:02:13 AM by Angel Moly J
Hi Jo-An,
I do have same issue. I have tried all the methods which you have mentioned here but still the button is not active. Please let me know what can I do to complete my profile.
Thanks
Dec 11, 2019 01:10:59 PM by Shannon M
I am not receiving a text verification code to my text messages. Is there any other way to verify my profile so I can start applying for jobs?
Dec 11, 2019 02:13:32 PM by Bojan S
Hi Shannon,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you!
Dec 15, 2019 12:06:18 PM by Daniela L
I'm new in Upwork. I had a Mexican number while I'm living in the USA. Now I've my USA phone number but I can't update to verify. It still inputs my old phone number.
Dec 15, 2019 05:10:16 PM by Avery O
Hi Daniela,
A member of the Customer Support Team will reach out to you to assist you with your concern.
Dec 16, 2019 07:14:51 AM by Trevor S
Dec 16, 2019 08:05:46 AM by Bojan S
Thank you for reaching out to us, Trevor and Nadeem.
I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification processes.
Trevor, please note that your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful and verifiable. Please check this help article for more information on how to update your profile photo.
Thank you!
Dec 16, 2019 07:08:13 AM by Nadeem A
I have the same error. Can you please look into my profile as well.
Dec 17, 2019 12:50:37 PM by Samantha M
Dec 17, 2019 01:29:44 PM by Bojan S
Thank you for reaching out to us, Samantha.
I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.
Dec 17, 2019 05:38:30 PM by Alexander Franklin C
I'm trying to get started on Upwork, but nothing is coming through on the phone verification while setting up my profile. Can one of the admins override this or reset whatever is going on in the backend?
Dec 17, 2019 07:21:58 PM by Avery O
HI Alexander,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Dec 17, 2019 06:21:21 PM by Eva K
I keep trying to press the button after my phone number is typed in, and it won't press so I can't set up my profile. Judging from another forum post, this seems to be a common problem.
Dec 17, 2019 07:28:56 PM by Avery O
Hi Eva,
I apologise for the inconvenience. A member of the Customer Support Team will reach out to you to assist you with your concern.
Dec 18, 2019 09:55:23 AM by Taylor R
Tried multiple times but never received sms while creating profile.My number is +1385****275.Please help. https://www.upwork.com/ab/create-profile/introduce-yourself/
Dec 18, 2019 02:18:15 PM by Bojan S
Hi Taylor,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you!