Phone Verification

[Bojan S]

Hi Dora,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[Quoc Bao T]

Hi I am in the process to complete my password but not receiving a verification code. Can you help? 

[Avery O]

Hi Bao, 

It looks like the team reached out to you last November about the same issue through this support ticket. Please refer to the ticket thread for more information on how you can resolve your issue.

[Jed D]

I am trying to verify my account and am stuck on entering a phone number to receive a text code. I use an office landline for business, not a cell phone, so can't receive texts. Is there an alternative method?

[Bojan S]

Thank you for reaching out to us, Jed.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[Tanja H]

I created a Client account in error.  Then I proceeded to create a freelancer account without customer support.  Now I cannot use my phone number in the Freelancer account for verification.  Help!

[Preston H]

Freelancers may not have multiple acconts.

You will need to work with Upwork Customer Support to close the second login account you created, and any other accounts you created.

You will need to add a "freelancer" aspect within your original login account.

When you use Upwork, you will always use the same username and password to login, regardless of whether you want to operate as a freelancer or client. Once you are logged in, you can switch between your client or freelancer side.

read:

Be a Client and a Freelancer

[Bojan S]

Hi Tanja,

Looks like our support team already assisted you with your phone verification process. Feel free to reach back to us if you need any further assistance.

Thank you!

[Dan D]

I did not receive the phone verification text to verify my account. Please advise. I double checked to make sure the number was correct and I have not previously had an account connected with that phone number.

[Bojan S]

Hi Dan,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us.