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Re: Unable to Verify my phone number

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Active Member
Kristina C Member Since: Dec 15, 2019
301 of 1,850
I’m also unable to verify my account. I get to the page to verify my phone number to receive a code, but no matter how I enter in my number or which browser I use, it doesn’t go anywhere. I’ve even tried the app and still get stuck. Please help.
Moderator
Avery O Moderator Member Since: Nov 23, 2015
302 of 1,850

Hi Kristina, 


A member of the Customer Support Team will reach out to you to assist you with your concern. 


-Avery
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Active Member
Jawara H Member Since: Dec 8, 2018
303 of 1,850

Hello, Avery,
I think I'm having an issue with verfication I'm also using a number that has an out of state area code

Active Member
Christopher C Member Since: Nov 24, 2018
304 of 1,850

I cannot verify my phone number. When I click to verify nothing happens

Active Member
Chris D Member Since: Nov 24, 2018
305 of 1,850

I can't verify mine either, when i click the button to verify, nothing happens. I've tried multiple browsers and even mobile browsers and it still doesn't work

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
306 of 1,850

Hi Christopher and Mark,

 

We're sorry to hear that you are having trouble completing the phone verification process. One of our customer support agents will reach out to you via email directly to assist you further, thank you!


-Joanne
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Active Member
Alexander C Member Since: Dec 8, 2018
307 of 1,850

Hello,

Also experiencing issues with the verify phone number not responding. Tried multiple browsers and computers.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
308 of 1,850

Hi Alexander, and Jawara, 


I've shared your account information with the Customer Support Team and they will reach out to you both to assist you with your verification.


-Avery
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Active Member
Srishti M Member Since: Dec 10, 2018
309 of 1,850

Hello!

 

I am facing the same issue. I have tried using different browsers but the problem persists. I'm not receiving any text message to verify my number. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
310 of 1,850

Hi Shrishti, 

I'll go ahead and share your account information with the Customer Support Team so that they can assist you further.


-Avery
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