Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Dec 19, 2019 06:28:51 PM by Kay S
How do I change number for number verification. I keep getting verification required and I get past that page?
Dec 19, 2019 08:31:52 PM by Avery O
Hi Kay,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Dec 25, 2019 10:59:55 AM by Ruby M
Hi!
I'm not receiving the phone verification code to finish uploading my profile. Could someone send it directly from their phone or connect with me on voice?
Thank you so much!
Ruby
Dec 25, 2019 11:20:22 AM by Bojan S
Hi Ruby,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Dec 25, 2019 04:54:01 PM by Scott N
Creating a new account, but upon entering my phone number the Verify Phone Number never works. How do I proceed to the next screen?
Dec 25, 2019 06:47:47 PM by Avery O
Hi Scott,
I checked your account and can see that this issue is being investigated further through a support ticket. Feel free to update the same ticket thread if you have further questions about your concern.
Dec 26, 2019 09:41:23 PM by Jessica P
Hello! I am having the same issue with verifying my phone number after updating some info on my account. I have logged in on two different browsers, on two different computers, and I have used two different phone numbers each time. I am putting my number in with the area code and without any dashes but not receiving the verification message.
Thanks!
Dec 26, 2019 10:52:43 PM by Avery O
Hi Jessica,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Dec 27, 2019 11:46:32 AM by Deep A
please help its asking for phone code but I'm not getting the text from upwork
Dec 27, 2019 11:52:38 AM by Jennifer M
oooh boy. What a day in the forum.
So many thoughts here but cannot say.
It seems Upwork no longer accepts internets numbers. Would you say you probably tried to use something like Google Voice? Would that be a close assumption?
Dec 27, 2019 12:05:04 PM by Deep A
Hi I am still not getting the text and could not open up the support ticket as well. Please help. Thanks.
Dec 27, 2019 12:10:06 PM by Bojan S
Hi Deep,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you!
Dec 27, 2019 12:17:01 PM by Catherine Z
Hi everyone,
I'm experiencing difficulty at the end of my Create a Profile page -- when I click to set a security phone number, I type in my phone number and click on the Verify phone number button, however the button does not seem to respond to clicking, aka the button is not working. I have tried various other browsers and have also tried clearing my cookies and cache, all with the same result. I haven't been able to move past this step. Any help?
Thanks all.
Dec 27, 2019 01:18:42 PM by Bojan S
Hi Catherine,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Dec 28, 2019 03:47:12 AM by Mati U
You have exceeded the number of send attempts for this phone number. Please add a different number.
but i don't another phone number
Dec 28, 2019 04:16:06 AM by AleksandarD A
Hi Mati,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Dec 28, 2019 07:48:55 AM Edited Dec 28, 2019 08:08:54 AM by Tonya M
Hi - it appears that several months ago when I first attempted to sign up for Upwork, I mistakenly entered a landline number instead of my cell phone number for the phone verification segment. Now I'm trying to enter the correct phone number but I keep getting this error: "You failed to verify this phone number. Please provide a different number" - I am unable to continue completing my profile because of this.
Could someone please help?
Dec 28, 2019 08:00:55 AM by Muhammad Zeeshan H
Tonya M wrote:Hi - it appears that several months ago when I first attempted to sign up for Upwork, I mistakenly entered a landline number instead of my cell phone number for the phone verification segment. Now I'm trying to entere the correct phone number but I keep getting this error: "You failed to verify this phone number. Please provide a different number" - I am unable to continue completing my profile because of this.
Could someone please help?
Contact Upwork support.
Dec 28, 2019 08:08:45 AM by AleksandarD A
Hi Tonya,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Dec 28, 2019 08:57:26 AM by Marina M
I am trying to create my freelancer profile but it is saying that my phone number is already connected to an existing account.
Can someone please help me with this?
Dec 28, 2019 06:14:19 PM by Joanne P
Hi Marina,
I shared your concern with the team, and one of our agents will reach out to you via a support ticket to assist you directly. Thank you!
Dec 28, 2019 07:54:28 PM by Lori M
Hi all...
I've been trying to complete my profile, but I'm not receiving the text code to verify my phone number. Is there something I'm missing? Please help.
Many thanks!!
Dec 28, 2019 10:33:36 PM by AleksandarD A
Hi Lori,
I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further with verifying your phone number.
Thank you.
Dec 29, 2019 06:15:23 PM by Aryeh B
I am a new user. I am trying to register my profile. It asks me to verify my phone number and I get a message "You failed to verify this phone number. Please provide a different number." I try providing a different number but it always goes back the first number and tells me it can't verify it. I'm stuck.
Dec 29, 2019 08:18:11 PM by Avery O
Hi Aryeh,
I have shared your account information with the Customer Support Team so that they can reach out to you and assist you with your phone verification.
Dec 30, 2019 09:14:57 AM by Andrew K
Very frustrating. I have been trying to finish up my profile for weeks. I live in the US and have a US phone number. The number is correct. I have never received a text message. I feel like this is something that could be solved easily, but I haven't been able to find a support email address, phone number, or bot utility for addressing this important issue.
Please advise,
Andrew Kephart
Dec 30, 2019 10:20:33 AM by Bojan S
Thank you for reaching out to us, Andrew.
One of our team members will reach out to you directly to assist you with your phone verification process.
Jan 3, 2020 10:40:14 PM by Anni M
It seems like they do this purposefully because they are unwilling to invest in a support system where you can talk to a real human but instead invest in a web design to demotivate users into finding help. Simple questions are unable to be answered because they're tech/silicon valley minds can't comprehend that it requires a human element, bravery, and GOOD UX in order to build a great product. YES, sacrifice the scaling of money-making ventures because in the long run, obsessing over the satisfaction of your customers should be #1 but Upwork is a clear example of what not to do. The customer support system is almost like calling into an American Internet Service Provider.
I too am having the same frustrating issue just like everyone else here. I keep getting this error:
Jan 3, 2020 10:53:25 PM by AleksandarD A
Hi Anni,
You can find the “Get Help” button at the bottom of every help article and the search results page. You can also get help from our chatbot by clicking the “Chat with Support Bot” button found in the help center. Additionally, you can send us a message on any official Upwork social media pages. You can find the links in the footer area of any Community page.
Regarding your request, one of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Dec 30, 2019 10:52:12 AM by Aly W
So I started an account at some point and decided to finish opning a new account with different email but now my phone number is all tied up. I can't use verify either account because it says the number is already being used.
Dec 30, 2019 11:31:36 AM Edited Dec 30, 2019 11:33:22 AM by Richard W
Avery O: I am having the same problem as Patty. Can you call me with the verification code - at the number I entered into your system, or email me... Thanks, Richard W.
Dec 30, 2019 12:38:42 PM by Bojan S
Hi Richard,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Jan 1, 2020 12:55:45 PM by Ruby F
I am not receiving a text message verification code either, can someone please contact me about this, thanks - Ruby
Jan 1, 2020 02:41:11 PM by AleksandarD A
Hi Ruby,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.