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Re: I didn't receive a text message verification code

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
111 of 2,104

Hi Juliette, 


I've shared your account information with the team so that they can assist you further. Once the issue is resolved, you should be able to access your Contact Info page through your Settings and update your email address. 


-Avery
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Active Member
Jaime S Member Since: Oct 21, 2019
112 of 2,104

I am having the same issue. I have tried to verify on different devices but nothing has worked.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
113 of 2,104

Hi Jaime, 

 

One of our agents will reach out to you directly to assist you with your phone verification process.

 

Thank you for reaching out to us! 

~ Bojan
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Active Member
Margaret Marie Z Member Since: Aug 31, 2019
114 of 2,104

 I am also not recieving a code to verify my number. Please help.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
115 of 2,104

Hi Margaret,


One of our team members will reach out to you via ticket as soon as possible and assist you further with your code. Thank you.


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Active Member
Randall Q Member Since: Nov 4, 2019
116 of 2,104

I am having a simular problem. When I try to enter my phone number to verify it says another account is already using my phone number. Can someone please contact me to help solve this problem?

 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
117 of 2,104

Hi Randall,

 

Please be reminded that Upwork does not allow users to have multiple accounts. Could you please click on my name and send me a PM with more information about your request. I'll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
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Tyler M Member Since: Nov 14, 2019
118 of 2,104
Same issue, can someone help me pls?
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
119 of 2,104

Hi Tyler, 


Could you please specify the issue you are experiencing when trying to add your mobile number to your account? Let me know so that I can assist you further.


-Avery
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Active Member
Leexan H Member Since: Jan 6, 2020
120 of 2,104

I never received my text verification code either.  Can someone assist me with this?  Thank you.  

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