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Won't allow me past the phone verification step while setting up profile

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Michael M Member Since: Jan 13, 2020
1731 of 2,359

Same issue here... Not receiving any text verification code. Need help!

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Bojan S Moderator Member Since: Mar 9, 2018
1732 of 2,359

Thank you for reaching out to us, Michael.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.


~ Bojan
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Lee W Member Since: Jan 13, 2020
1733 of 2,359

Just like a host of others, I am unable to register my phone number to receive a text while setting up my profile. I enter the number, click on the green button, and absolutely nothing happens.

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Avery O Moderator Member Since: Nov 23, 2015
1734 of 2,359

Hi Lee, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 


-Avery
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Rob B Member Since: Jan 14, 2020
1735 of 2,359

I have been trying to get my profile completed for a while now. I keep getting an error when entering my phone number. "You failed to verify this phone number. Please provide a different number." This happens even when I put in a new number that's never been used. Now it's saying I have exceeded my attempts. How do I get this fixed?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1736 of 2,359

Thank you for reaching out to us, Rob.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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Barry D Member Since: Jan 14, 2020
1737 of 2,359

I only have a landline and no cell since reception in Alaska is sketchy. I'd like to complete my profile quickly because there is a job just posted today and I'd like to apply. Thanks!

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Avery O Moderator Member Since: Nov 23, 2015
1738 of 2,359

Hi Barry, 

 

I have shared your concern with the Customer Support Team, and they will reach out to you to assist you further with your concern. 


-Avery
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Barry D Member Since: Jan 14, 2020
1739 of 2,359
Thanks!

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Sergei W Member Since: Jan 15, 2020
1740 of 2,359
 

I am trying to finish my profile but it requires a phone number to verify. It says my phone number is already used, but I don't have access to whatever account is using it. Can someone in support help me validate my account?

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