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Won't allow me past the phone verification step while setting up profile

Active Member
Lee W Member Since: Jan 13, 2020
1731 of 2,346

Just like a host of others, I am unable to register my phone number to receive a text while setting up my profile. I enter the number, click on the green button, and absolutely nothing happens.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1732 of 2,346

Hi Lee, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 


-Avery
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Active Member
Rob B Member Since: Jan 14, 2020
1733 of 2,346

I have been trying to get my profile completed for a while now. I keep getting an error when entering my phone number. "You failed to verify this phone number. Please provide a different number." This happens even when I put in a new number that's never been used. Now it's saying I have exceeded my attempts. How do I get this fixed?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1734 of 2,346

Thank you for reaching out to us, Rob.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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Active Member
Barry D Member Since: Jan 14, 2020
1735 of 2,346

I only have a landline and no cell since reception in Alaska is sketchy. I'd like to complete my profile quickly because there is a job just posted today and I'd like to apply. Thanks!

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1736 of 2,346

Hi Barry, 

 

I have shared your concern with the Customer Support Team, and they will reach out to you to assist you further with your concern. 


-Avery
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Active Member
Barry D Member Since: Jan 14, 2020
1737 of 2,346
Thanks!

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Active Member
Sergei W Member Since: Jan 15, 2020
1738 of 2,346
 

I am trying to finish my profile but it requires a phone number to verify. It says my phone number is already used, but I don't have access to whatever account is using it. Can someone in support help me validate my account?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1739 of 2,346

Hi Sergei,

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

 

Thank you!


~ Bojan
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Active Member
Hiam M Member Since: Jan 15, 2020
1740 of 2,346

cant change country while register my profile hence profile not saved without telephone # +1 what to do

i am located in Lebanon and also representative for a US based company LLC, then i choose US as country but later to comple my profile they asked for US telephone# and i don't have. please help in to solve my issue. thank you.

Hiam Matar
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