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Re: Not able to update my profile as the phone verification is not working

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1751 of 2,381

Hi Tonya,

 

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

 

Thank you for reaching out to us. 


~ Bojan
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Annie D Member Since: Jan 16, 2020
1752 of 2,381

I am trying to set up my account and am having the same issue - it says my number cannot be verfied.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1753 of 2,381

Hi Annie,

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

 

Thank you for reaching out to us! 


~ Bojan
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Active Member
Rebecca P Member Since: Jan 16, 2020
1754 of 2,381

I am trying to setup my account, but it says that my phone number is already in use.  I have never signed up with upwork before so how do I solve this issue?

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1755 of 2,381

Hi Rebecca, 

 

I have shared your account concern with the Customer Support Team so that they can assist you further.


-Avery
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Lizabeth P Member Since: Jan 17, 2020
1756 of 2,381

Hi,

 

I can't verify my phone number because I never receive the text verification code. 

 

Thanks!

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1757 of 2,381

Thank you for reaching out to us, Liza.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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Mario N Member Since: Jan 18, 2020
1758 of 2,381

Hello,

 

I registered to Upwork in 2018 and I never used it. I ended up in Upwork website again now becaue I googled my name and I found out my profile is public. I entered my account trying to modify it but when I apply the changes the website says I should enter my phone number in order to get an auth code and approve the changes. When I enter the phone number, even if it is 100% correct (I tried with the international prefix, without it, with the starting 0 and without it), it gets stuck. I checked from Chrome dev tools the response and it says it's a 400 error with an invalid phone number entered. Is there anyone who can help me? 

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1759 of 2,381

Hi Mario,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank y ou.

~ Aleksandar
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Mario N Member Since: Jan 18, 2020
1760 of 2,381

Thanks Aleksandar.