Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Jan 15, 2020 12:01:21 PM by Bojan S
Hi Sergei,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you!
Jan 15, 2020 11:40:03 AM by Hiam M
cant change country while register my profile hence profile not saved without telephone # +1 what to do
i am located in Lebanon and also representative for a US based company LLC, then i choose US as country but later to comple my profile they asked for US telephone# and i don't have. please help in to solve my issue. thank you.
Jan 15, 2020 12:55:51 PM by Bojan S
Hi Hiam,
Your Country should reflect the one you're physically located in and can verify it. You may need to talk to a legal tax adviser about how it's best for you to run your business.
Would you like us to update your country to Lebanon?
Thank you!
Jan 16, 2020 11:46:20 AM by Hiam M
Jan 16, 2020 12:58:30 PM by Bojan S
Hi Hiam,
Thank you for following up. Your Country was updated to Lebanon. Feel free to add the rest of the information on your profile.
Jan 16, 2020 09:07:40 AM by Alex Vartan G
Hi. I didn't receive a text. Is there a way to do it via Skype? Or another way of veritying. Here's the thing: I have a landline, and I have the Internet. Thus, I can't receive texts.
Jan 16, 2020 09:52:27 AM by Bojan S
Hi Alex Vartan,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you!
Jan 16, 2020 10:39:09 AM by Tonya R
I have tried to complete profile verification but am not receiving a code.
Jan 16, 2020 11:02:13 AM by Bojan S
Hi Tonya,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Jan 16, 2020 12:53:42 PM by Annie D
I am trying to set up my account and am having the same issue - it says my number cannot be verfied.
Jan 16, 2020 01:00:29 PM by Bojan S
Hi Annie,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us!
Jan 16, 2020 07:11:03 PM by Rebecca P
I am trying to setup my account, but it says that my phone number is already in use. I have never signed up with upwork before so how do I solve this issue?
Jan 16, 2020 09:01:04 PM by Avery O
Hi Rebecca,
I have shared your account concern with the Customer Support Team so that they can assist you further.
Jan 17, 2020 10:22:02 AM by Lizabeth P
Hi,
I can't verify my phone number because I never receive the text verification code.
Thanks!
Jan 17, 2020 11:13:02 AM by Bojan S
Thank you for reaching out to us, Liza.
One of our team members will reach out to you directly to assist you with your phone verification process.
Jan 18, 2020 07:25:03 AM by Mario N
Hello,
I registered to Upwork in 2018 and I never used it. I ended up in Upwork website again now becaue I googled my name and I found out my profile is public. I entered my account trying to modify it but when I apply the changes the website says I should enter my phone number in order to get an auth code and approve the changes. When I enter the phone number, even if it is 100% correct (I tried with the international prefix, without it, with the starting 0 and without it), it gets stuck. I checked from Chrome dev tools the response and it says it's a 400 error with an invalid phone number entered. Is there anyone who can help me?
Jan 18, 2020 07:58:14 AM by AleksandarD A
Hi Mario,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank y ou.
Jan 18, 2020 04:20:55 PM by James H
Hi There,
I am trying to complete my account as a freelancer but the profile form is telling me that my phone number is already being used by another account. I have checked my phone and it would appear as though I received a text last year for a confirmation code. Unfortunately when I search through all my emails I can't seem to find anything to state that I have created an account.
I have tried accessing my account using my Live, Outlook and GMail accounts. Each one of them states that there isn't an account for these email addresses. I have tried to find a solution to this through the community but what I could see was a link to a locationt to raise a ticket with support, but the link doesn't work any more. As the post was an old-ish one I am guessing things have changed a little since then.
Any help you could provide would be greatly appreciated.
Regards,
James
Jan 18, 2020 07:35:33 PM by Joanne P
Hi James,
One of our team members will reach out to you directly via a support ticket to assist you further. Thank you!
Jan 19, 2020 10:05:07 AM by Monica P
I am trying to enter my phone number for the verification text message and as I click the verification button nothing happens. I have tried to do it on multiple browsers and still, nothing has happened. How do I go about this to move forward with my profile?
Jan 19, 2020 05:03:39 PM by Joanne P
Hi Monica,
One of our team members will reach out to you directly via a support ticket to assist you further. Thank you!
Jan 20, 2020 09:01:59 AM by Bojan S
Thank you for reaching out to us, Derek.
One of our team members will reach out to you directly to assist you with your phone verification process.
Jan 20, 2020 09:30:05 AM by Malia S
This same thing just happenned to me.
What did Support tell you to do?
Thanks so much!
- Malia
Jan 20, 2020 10:21:56 AM by Bojan S
Hi Malia,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Jan 20, 2020 01:59:16 PM by Salem H
I want to get my application verified so I can work on upwork but I do not accept text messages to my cell due to the fact that I have been spammed multiple times. Can you please let me know how I can get account verified? Thank you.
Jan 20, 2020 02:43:52 PM by Bojan S
Thank you for reaching out to us, Salem.
I've escalated your concern to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.
Jan 21, 2020 07:25:00 AM Edited Jan 21, 2020 07:25:53 AM by Giannina D
I cannot submit a proposal because the phone verification does not work.
Jan 21, 2020 08:22:38 AM by Bojan S
Thank you for reaching out to us, Giannina.
One of our team members will reach out to you directly to assist you with your phone verification process.
Jan 21, 2020 10:34:53 AM by Darren B
I want to join the site and apply for some jobs but i cant get past the final verification thing because i dont have a mobile phone for it to send a text to.
Please Help
Jan 21, 2020 12:25:04 PM by Bojan S
Hi Darren,
Looks like you were able to successfully complete your verification process. Feel free to reach back to us if you still need any assistance, we're here to help.
Thank you!
Jan 21, 2020 07:32:53 PM by Luz J
Jan 22, 2020 01:22:41 PM by Nathan G
So to make a long story short i tried to verify my phone number in japan a few months ago and now that i am back in the USA I am finally able to set up my account. HOWEVER now it is saying my number cant be verified. I was never able to get it verified in Japan because my accounts registered in the us. Now that i am back i was hoping to register.
Jan 22, 2020 02:19:02 PM by Bojan S
Thank you for reaching out to us, Nathan.
One of our team members will reach out to you directly to assist you with your phone verification process.
Jan 22, 2020 05:33:18 PM by Carol S
I have sent a screen shot of my phone verification issue - (says failed in bold red, although the number submitted is correct). I have not heard back from customer support. Please advise!
Jan 22, 2020 08:01:39 PM by Avery O
Hi Carol,
I checked your ticket and can see that the team is currently investigating your concern further. Once they have more information, they will get back to you and reach out to you through the same ticket thread.
Jan 22, 2020 08:48:31 PM by Thomas S
Hi, I also cannot register my phone number. Instead, I get the message "You failed to verify this phone number. Please provide a different number." Will someone please PM me or follow up by calling/texting?
Thank you.
Jan 22, 2020 09:18:28 PM by Avery O
Hi Thomas,
I have shared your concern with the Customer Support Team and they will reach out to you to assist you further with your concern.