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Re: Phone number verification says my number is used by another account

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Active Member
Jeffrey H Member Since: Feb 20, 2020
1901 of 2,349

Same problem as everyone else. Not getting a text when I go to verify my phone number.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1902 of 2,349

Hi Jeffrey,

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

 

Thank you!


~ Bojan
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Active Member
Julie Y Member Since: Jan 24, 2020
1903 of 2,349

In the process of making my profile and ran into an error that says my phone number is used by another account. I checked my email history and it seems I created an account with the same email about one year ago. Not sure how I was able to create a new account with the same email... Looks like there could be a bug in the system? Please help look into this so I can verify via phone number and complete my profile. Thank you.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1904 of 2,349

Hi Julie,

 

Thanks for reaching out to us. I checked and it seems that the account you are referring to is not registered under the same email address as your newly created one. Regarding your request, one of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thank you.

~ Aleksandar
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Active Member
Hend A Member Since: Feb 20, 2020
1905 of 2,349

I have the same issue

In the process of making my profile and ran into an error that says my phone number is used by another accoun.  Please help look into this so I can verify via phone number and complete my profile. Thank you

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1906 of 2,349

Hi Hend,

 

I shared your request with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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Active Member
Carmina V Member Since: Apr 11, 2020
1907 of 2,349

I have the same issue

Can you help me, please?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1908 of 2,349

Hi Carmina,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Shimin L Member Since: Feb 21, 2020
1909 of 2,349

I m having the same issue and it just keep saying verification failed the next second i push.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1910 of 2,349

Hi Shimin,

 

One of our team members will reach out to you directly to assist you in completing your phone verification process. Thank you!

 


-Joanne
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