I didn't receive a text message verification code

[danielle_kress]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[nalanifarns]

Trying to add my phone number to my account and it says it is already connected to an account. 

[AleksandarD]

Hi Nalani,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[16f54cd9]

Hello!
I've spent all attempts to get a message to verify my phone accidentally.

[g_vasilevski]

Hi Nurlan,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your two-step verification. Thank you.

[julienfr]

Hello!

Same issue here, if you could help me out!

Kind regards,

Julien

[g_vasilevski]

Hi Julien,

Yes, our team will reach out to you via ticket as well and assist you further. Thank you.

[hammadahmad089]

Hey, I am having trouble while logging in. I have enabled two-step verification. But from 2 days i am not getting any code on my mobile phone or on my email. 

Thanks

[g_vasilevski]

Hi Hammad,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your code. Thank you.

[8675ab25]

Hi, I am not receiving a verification code via text either

[AveryO]

Hi James, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 

[f317ba35]

I'm setting up my profile and I cannot verify my phone number -- I never receive the text message code. Tried in Safari, Chrome and Firefox

[AveryO]

Hi Steven, 

I'm sorry for the inconvenience this has caused you. A member of the team will reach out to you to assist you further with your concern. 

[k_alaisri]

Hi

I didn't receive a text message to verify my phone number. I tried different browsers and clearing my cache. I entered a random code and now it isn't letting me verify my phone number.

What should I do now?

[BojanS]

Thank you for reaching out to us, Kalai.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[k_alaisri]

Hi

I am having the same issue.

Thanks

[howlett_megan]

I'm setting up my profile and I cannot verify my phone number -- I never receive the text message code. Tried in Safari, Chrome and Firefox

[BojanS]

Hi Megan,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[bull-meaghan]

Hi there,

I'm having trouble setting up my freelance account. I'm getting a prompt asking me to verify my phone number. I entered it and then clicked verify, but then recieved an error message - "You failed to verify this phone number. Please provide a different number." I don't have a different phone number to use. Can you help me troubleshoot this?

Thanks!

Meaghan

[BojanS]

Thank you for reaching out to us, Meaghan.

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

[stratiev]

The title is fairly self explanatory. I'd liketo use a non-UK number, even though I'm in the UK. I understand this is needed for identity verification but are there no other ways ?

[BojanS]

Hi Stanislav,

It looks like you were able to successfully verify your phone number. Feel free to reach back to us if you still need any assistance.

Thank you!

[moeed26]

hi i am not able to add my phone number it says This number is being used by another account. Please provide a different number. I did not use my number for any upwork account

[g_vasilevski]

Hi Abdul,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone verification. Thank you.

[jake-l-s]

Hello, I am experiencing this as well and need help to set up my account. 

[AveryO]

Hi Jake, 

A member of the Customer Support Team will reach out to you and assist you further with your concern. 

[extosolutions]

Hi, i have the same issue. Could you please help me with that

[jcjannette]

I cannot enter my phone into the box

[AndreaG]

Hi Jessica,

We tried to replicate the issue you're referring to but were not able to. Could you please try using a different browser or a computer/laptop to enter your phone number? 

Let us know if the issue persists,

Thanks!

[d58789da]

I am having this same issue as well.  I already tried in a new browser, logging out and logging back in, and clearing and re-entering my number.

[4c42f835]

I am also having this issue while trying to set up my account. It wont send the text message to my number. No errors or anything, just nothing arrives. thanks!

[AveryO]

Hi Sarah, and Scott, 

A member of the team will reach out to each of you to assist you further with your concern. 

[c_lesaux]

Hello!

I'm having trouble finishing setting up my freelance account. After adding the work experience, I get a prompt asking me to verify my phone number. When I type it in and then click verify I recieve this message - "You failed to verify this phone number. Please provide a different number." I don't have an alternate phone number to use.

Is there anything I can do? 

Thanks,
Clemence

[g_vasilevski]

Hi Clemence,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

[glenrage]

Hi I am having the same issue with my account. When I try to verify my phone number, there is a network/request error. 

[AveryO]

Hi Galang, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 

[nicholesteel]

I'm not getting the required text code to complete my profile...

[BojanS]

Hi Nichole,

One of our team members will reach out to you directly to assist you with your phone verification process. 

Thank you!

[alexdrumheller]

I am stuck on the last step of setting up my profile. I have not received a text with a verification code and have tried typing my number in multiple times.

[BojanS]

Hi Alex,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[njhawar_85]

When I enter my phone number I get the message that the number is used by another account and to please enter another one. This is my phone number. I cannot complete my application. Please advise.

I don't ever remember using up work before. I might have