Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Mar 25, 2020 09:51:16 PM by Avery O
Hi Neeraj,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Mar 26, 2020 07:33:15 AM by Iyana A
Mar 26, 2020 08:24:07 AM by Bojan S
Hi Iyana,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you!
Mar 26, 2020 08:50:54 AM by Ari A
I have the same problem. I cannot log to my time tracker and it said need to verify my phone by sms, well I didn't get the sms. Tried couple of times including send the code to my email but no luck. Already talk to CS said someone will contact me and I'm still waiting.
Mar 26, 2020 09:23:48 AM by Bojan S
Hi Ari,
We'll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
Mar 26, 2020 08:49:32 AM by Teena T
Hello, I am trying to finish my profile but it says my cell phone number is aready in use but i only have one account. I cant move forward without it.
Mar 26, 2020 09:21:33 AM by Bojan S
Hi Teena,
I just checked this for you and it looks like you were able to successfully verify your phone number. Feel free to reach back to us if you still need any assistance, we're here to help.
Thank you!
Mar 26, 2020 09:33:29 AM by Nathan W
I'm also having the same problem. Can someone from Upwork please help. Thanks
Mar 26, 2020 10:20:17 AM by Bojan S
Hi Nathan,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us!
Mar 26, 2020 03:07:27 PM by Bojan S
Thank you for reaching out to us, Christina.
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your phone verification process.
Mar 26, 2020 01:56:46 PM by Dan A
What's going on, everytime I want to log in and validate profile i get to the phone number verification step but I get the following:
You failed to verify this phone number. Please provide a different number.
I cleared my browser cache, i tried everything,
Mar 26, 2020 03:15:31 PM by Bojan S
Hi Dan,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you!
Mar 26, 2020 04:46:01 PM Edited Mar 26, 2020 04:48:50 PM by Paula P
Mar 26, 2020 08:12:56 PM by Avery O
Hi Paula,
I'm glad to know that the issue has already been resolved on your end. Please don't hesitate to reach out if you need further assistance with anything.
Mar 27, 2020 08:59:26 AM by Jessica N
I'm trying to finish building my profile, but when they ask me to add my phone number it says that it's being used already by another account. I may have an older account but not sure what the username is. is there a way to close that account?
Mar 27, 2020 12:55:45 PM by Jessica B
I'm also having an issue with verifying my phone number. I'm trying to create my profile and I can't get past the first page (filling out the summary, desired hourly rate, etc.) without the verification. I've tried on several different browsers to no avail. Can an admin please help me with this issue?
Mar 27, 2020 01:50:33 PM by Bojan S
Hi Jessica,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you!
Mar 28, 2020 03:34:11 PM by Jada W
Im unable to get the security code sent to my phone. I keep pressing verify but the code won't send to my phone.
Mar 28, 2020 07:34:50 PM by Joanne P
Hi Jada and Ross,
Thanks for reaching out. One of our team members will reach out to you directly to assist you with your phone verification process.
Mar 28, 2020 07:38:16 PM by Eliana R
I input my phone number, but I was never sent a verification code to finish signing up. Can someone please fix this?
Mar 28, 2020 10:15:24 PM by Aleksandar D
Hi Eliana,
Thanks for reaching out to us. I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Mar 30, 2020 05:01:10 PM by Tyler W
I tried to create an account, but my phone number already attached to another account that I cannot access, because I don't know any details about it.
Mar 30, 2020 06:54:07 PM by Avery O
Hi Tyler,
A member of the Customer Support Team will reach out to you to assist you further.
Mar 31, 2020 02:34:05 PM by Jasmine P
Im having the same issues but am unable to get in contact with a real person to help me solve this issue
Mar 31, 2020 02:39:13 PM by Bojan S
Thank you for reaching out to us, Jasmine.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Mar 31, 2020 04:32:15 PM by Tyler W
Mar 31, 2020 05:54:14 PM by Avery O
Hi Tyler,
It looks like you have already verified your phone number. If you need further assistance, please let us know and we'll gladly help you.
Mar 31, 2020 09:34:33 AM by Amanda S
I am almost complete with my profile creation but when I enter my cell phone number it says that the number is already in use by someone else. I have tried to login/recover a previous account I may have made but none of my other email addresses come back with an account.Is there a way to remove my phone number from whatever other account is using it so I can complete my profile?
Thanks,
Amanda Shryock
Mar 31, 2020 10:31:38 AM by Bojan S
Thank you for reaching out to us, Amanda.
One of our team members will reach out to you directly to assist you with your phone verification process.
Mar 31, 2020 11:26:51 AM by Sabrina S
Help with phone number verification: I recently logged in to my account after several months and I was instructed to build my profile again. I completed the information, but when they asked for my phone number to text me a verification code, I repeatedly get the message: "phone number associated with another account". This is the same number I used when I originally registered. It's the only phone number I have. Why does the website allow me to login, but doesn't recognize my number? Help! I can't go any further in the process!
Mar 31, 2020 06:49:43 PM by Chloe G
Mar 31, 2020 10:10:56 PM by Avery O
Hi Chloe,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Apr 1, 2020 02:02:01 PM by Oleksandr K
I am unable to verify my phone number. It says it's a duplicate and a code was not sent to my phone number. Is there a way to disbale this and send verifications via email?
Thank you,
Apr 1, 2020 03:14:16 PM by Aleksandar D
Hi Oleksandr,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Apr 2, 2020 06:45:36 PM by Joseph K
I am not receiving a text message verification code and as a result I can not complete my profile. Tried reentering my telephone number and resending request several times, but no text received.
Apr 2, 2020 09:31:09 PM by Avery O
Hi Joseph,
I have shared your concern with the Customer Support Team and they will reach out to you to assist you further with your concern.