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Re: I didn't receive a text message verification code

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Active Member
Donna M Member Since: Jul 11, 2019
71 of 2,468

I am having the same problem.  I've used different browsers, cleared out the cache and cookies, but I still have not received my code.  I even tried it on a different phone, but nothing.  I would like to finish off my account, but all tools lead to nowhere, and I would like to finish off my account.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
72 of 2,468

Hi Donna,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Michelle W Member Since: Mar 10, 2019
73 of 2,468

I have tried several times but still have not received a verification text for my telephone number.

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Lamont S Member Since: Dec 1, 2019
74 of 2,468

Hello having issue receiving code to my phone for verfication 

 

i tried clear cookies and cache already still nothing,  looking for help with this issue

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
75 of 2,468

Hi Lamont,

 

We'll have one of our team members reach out to you via support ticket and assist you directly with your phone verification. Thank you!


-Joanne
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Catherine P Member Since: Mar 26, 2020
76 of 2,468

I did all these things, and the phone verification code is still not working for me. 

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Avery O Moderator Member Since: Nov 23, 2015
77 of 2,468

Hi Catherine, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 


-Avery
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Marissa C Member Since: May 14, 2020
78 of 2,468

Hi, I tried all of the options mentioned by Vladimir G yesterday, except using a different browser, and they all failed. 

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Deanna B Member Since: Jan 31, 2019
79 of 2,468
Still haven't received my code I've tried as well.. Can someone please email me and let me know how to resolve this. Thank you
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
80 of 2,468

Hi Deanna,

 

One of our team members will reach out to you via ticket and assist you further with verifying your phone number, thank you.


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