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Re: Phone number verification says my number is used by another account

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Active Member
Carmina V Member Since: Apr 11, 2020
1921 of 2,460

I have the same issue

Can you help me, please?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1922 of 2,460

Hi Carmina,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Shimin L Member Since: Feb 21, 2020
1923 of 2,460

I m having the same issue and it just keep saying verification failed the next second i push.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1924 of 2,460

Hi Shimin,

 

One of our team members will reach out to you directly to assist you in completing your phone verification process. Thank you!

 


-Joanne
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Active Member
Desiree D Member Since: Feb 21, 2020
1925 of 2,460

I can't seem to get to the page that will allow me to delete my own account; I'm getting a bug on the phone number verification page and can't proceed. Will someone please delete this acount I made years ago and never used? Thanks!

 

I would also appreciate if you could remove this post afterwards as well. Thank you!

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1926 of 2,460

Hi Desiree,

 

I would just like to confirm, are you not receiving the verification code or you are prompted with an error message when you tried to complete the phone verification step? 


-Joanne
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Active Member
Desiree D Member Since: Feb 21, 2020
1927 of 2,460
Hi, the issue I was having was that I wasn't receiving the verification
code; clicking the button didn't seem to do anything despite trying on
different browsers, trying on mobile, and making sure that the number was
correct.
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1928 of 2,460

Hi Desiree,

 

I shared your concern with the rest of our team and one of our agents already reached out to you directly via a support ticket to assist you further. Please note that a copy of the ticket arrived in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
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Active Member
Jeffrey D Member Since: Feb 15, 2020
1929 of 2,460

I get an error that says my phone number is being used by another account. How do i fix this issue?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1930 of 2,460

Hi Jeffrey,

 

I shared your request with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
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