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Re: Phone number verification says my number is used by another account

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Active Member
Hend A Member Since: Feb 20, 2020
1921 of 2,468

I have the same issue

In the process of making my profile and ran into an error that says my phone number is used by another accoun.  Please help look into this so I can verify via phone number and complete my profile. Thank you

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1922 of 2,468

Hi Hend,

 

I shared your request with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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Active Member
Carmina V Member Since: Apr 11, 2020
1923 of 2,468

I have the same issue

Can you help me, please?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1924 of 2,468

Hi Carmina,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Shimin L Member Since: Feb 21, 2020
1925 of 2,468

I m having the same issue and it just keep saying verification failed the next second i push.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1926 of 2,468

Hi Shimin,

 

One of our team members will reach out to you directly to assist you in completing your phone verification process. Thank you!

 


-Joanne
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Active Member
Desiree D Member Since: Feb 21, 2020
1927 of 2,468

I can't seem to get to the page that will allow me to delete my own account; I'm getting a bug on the phone number verification page and can't proceed. Will someone please delete this acount I made years ago and never used? Thanks!

 

I would also appreciate if you could remove this post afterwards as well. Thank you!

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1928 of 2,468

Hi Desiree,

 

I would just like to confirm, are you not receiving the verification code or you are prompted with an error message when you tried to complete the phone verification step? 


-Joanne
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Active Member
Desiree D Member Since: Feb 21, 2020
1929 of 2,468
Hi, the issue I was having was that I wasn't receiving the verification
code; clicking the button didn't seem to do anything despite trying on
different browsers, trying on mobile, and making sure that the number was
correct.
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1930 of 2,468

Hi Desiree,

 

I shared your concern with the rest of our team and one of our agents already reached out to you directly via a support ticket to assist you further. Please note that a copy of the ticket arrived in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
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