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Danielle's avatar
Danielle K Community Member

I didn't receive a text message verification code

**Edited to Update - this thread has been closed from further replies due to its size.**

 

 

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

2,981 REPLIES 2,981
Annie's avatar
Annie C Community Member

Hi, 

I am trying to set up my profile and I am not receiving the verification code. I have checked and rechecked that I have entered the correct phone number and tried to reload the page, but am still receiving nothing. 

Aleksandar's avatar
Aleksandar D Community Manager

Hi Annie,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
Collin's avatar
Collin P Community Member

I am trying to complete my profile but the verification code won't sent, what do I do

Bojan's avatar
Bojan S Community Manager

Hi Collin,

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

 

Thank you!

~ Bojan
Upwork
Micheline's avatar
Micheline W Community Member

I am experiencing the same issue. Thanks.

Bojan's avatar
Bojan S Community Manager

Hi Micheline,

 

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Ruben's avatar
Ruben R Community Member

I'm trying to sign up to Upwork and i am not receiving the verification code via text to proceed with my sign up process. I have seen that this has been a big issue for a lot of people in the past. Please can someone help me get this sorted??

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Ruben.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan
Upwork
Mike's avatar
Mike L Community Member

I am trying to set up my Upwork account, but it will not send me a text verification code. I've tried on multiple browsers along with clearing the cache and cookies. Any help is appreciated.

 

Thanks!

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Mike.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

~ Bojan
Upwork
Emily's avatar
Emily B Community Member

I have entered my correct phone and country code numerous times but never receive the verification code - now it says I've exceeded the number of attempt and my profile won't let me complete until I verify my phone.... I seem to be stuck in a loop... Please help?

Bojan's avatar
Bojan S Community Manager

Hi Emily,

 

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Marissa's avatar
Marissa C Community Member

Hi, 

 

I am having the same issue. I tried several times and still did not receive the text verification code. 

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Marissa.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan
Upwork
Marissa's avatar
Marissa C Community Member

Hi, the above mentioned Community user suggestions to receive an text
message verification for completing my profile were not successful. I hope
this can be resolved in a timely manner. Thank you.
Joanne's avatar
Joanne P Retired Team Member

Hi Marissa,

 

I checked your account, and I can confirm that one of our agents already reached out to you directly to assist in adding your phone number. Please check your ticket number: 28660456. Thank you!

~ Joanne
Upwork
Brianna's avatar
Brianna L Community Member

Hi there! I have created an account but when I enter my phone number to receive a verification code, it does not work.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Brianna,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
Destiny's avatar
Destiny M Community Member

When I click contine it shows a pop up where I input my number. But when I press verify nothing happens. It doesn't change the page at all or have any indication I clicked verify even though I do. Can someone help me?

Aleksandar's avatar
Aleksandar D Community Manager

Hi Destiny,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
Amie's avatar
Amie V Community Member

Hello, when creating my profile I can't verify through my phone number, the verification button does not work. I was hoping that this issue could be resolved so that I can continue creating my profile. Thank you.Upwork issue.JPG

Aleksandar's avatar
Aleksandar D Community Manager

Hi Amie, and Kathy,

 

Amie, one of our team members will reach out to you directly via a support ticket to assist you further with the verification.

 

Kathy, could you please let us know how we can assist you? Are you too having issues with receiving the text message verification code?

 

Thank you.

~ Aleksandar
Upwork
Kathy's avatar
Kathy M Community Member

Yes, it does not send me a verification code. And I cannot receive those
via text.

Joanne's avatar
Joanne P Retired Team Member

Hi Emily,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
Kathy's avatar
Kathy M Community Member