I didn't receive a text message verification code

[danielle_kress]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[achi22]

Hi, 

I am trying to set up my profile and I am not receiving the verification code. I have checked and rechecked that I have entered the correct phone number and tried to reload the page, but am still receiving nothing. 

[AleksandarD]

Hi Annie,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[collin-proctor]

I am trying to complete my profile but the verification code won't sent, what do I do

[BojanS]

Hi Collin,

One of our team members will reach out to you directly to assist you with your phone verification process. 

Thank you!

[michelinewu]

I am experiencing the same issue. Thanks.

[BojanS]

Hi Micheline,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[rubenrocasseo]

I'm trying to sign up to Upwork and i am not receiving the verification code via text to proceed with my sign up process. I have seen that this has been a big issue for a lot of people in the past. Please can someone help me get this sorted??

[BojanS]

Thank you for reaching out to us, Ruben.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[lambo1990]

I am trying to set up my Upwork account, but it will not send me a text verification code. I've tried on multiple browsers along with clearing the cache and cookies. Any help is appreciated.

Thanks!

[BojanS]

Thank you for reaching out to us, Mike.

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

[ebenedictwrites]

I have entered my correct phone and country code numerous times but never receive the verification code - now it says I've exceeded the number of attempt and my profile won't let me complete until I verify my phone.... I seem to be stuck in a loop... Please help?

[BojanS]

Hi Emily,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[marissa-cantu]

Hi, 

I am having the same issue. I tried several times and still did not receive the text verification code. 

[BojanS]

Thank you for reaching out to us, Marissa.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[marissa-cantu]

Hi, the above mentioned Community user suggestions to receive an text
message verification for completing my profile were not successful. I hope
this can be resolved in a timely manner. Thank you.

[JoanneP]

Hi Marissa,

I checked your account, and I can confirm that one of our agents already reached out to you directly to assist in adding your phone number. Please check your ticket number: 28660456. Thank you!

[blevay]

Hi there! I have created an account but when I enter my phone number to receive a verification code, it does not work.

[AleksandarD]

Hi Brianna,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[masterminor]

When I click contine it shows a pop up where I input my number. But when I press verify nothing happens. It doesn't change the page at all or have any indication I clicked verify even though I do. Can someone help me?

[AleksandarD]

Hi Destiny,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[amie-vandzura]

Hello, when creating my profile I can't verify through my phone number, the verification button does not work. I was hoping that this issue could be resolved so that I can continue creating my profile. Thank you.

[AleksandarD]

Hi Amie, and Kathy,

Amie, one of our team members will reach out to you directly via a support ticket to assist you further with the verification.

Kathy, could you please let us know how we can assist you? Are you too having issues with receiving the text message verification code?

Thank you.

[marshk98]

Yes, it does not send me a verification code. And I cannot receive those
via text.

[JoanneP]

Hi Emily,

One of our team members will reach out and assist you directly via a support ticket. Thank you!