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Account Creation - Cannot get verification text message to send

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Active Member
Teresa F Member Since: May 18, 2020
2361 of 2,691

I'm re-igniting my profile:

After updating my photo

your site asks for my phone number

and when I enter it

it says i've not confirmed it

it will not let me continue

it will not accept my phone number

 

"You failed to verify this phone number. Please provide a different number."

 

please help

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2362 of 2,691

Hi Theresa,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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Active Member
Rachel F Member Since: May 19, 2020
2363 of 2,691

Hello,

 

I am trying to activate my account and after I provide my mobile number (with country code), clicking "Verify Phone Number" does not do anything. The window does not close and I have not received a text message. Is there any way to get this to send?

 

Thanks!

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2364 of 2,691

Thank you for reaching out to us, Rachel.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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Active Member
Enmanuel R Member Since: May 20, 2020
2365 of 2,691

Signed up to upwork, not receiving the text message verification.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2366 of 2,691

Thank you for reaching out to us, Enmanuel.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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Active Member
Desirea C Member Since: May 20, 2020
2367 of 2,691

I to am having this issue please help. And thank you in advance.

 

**Edited for community guidelines**

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2368 of 2,691

Hi Desirea,

 

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Desirea C Member Since: May 20, 2020
2369 of 2,691

Please someone help me I am creating my profile and it gets to my mobile number which is predilled I try and change it (since it says to provide another number) but once I type in the new number and hit verify it refills with old number and its a nightmare of a circle I cant get out of. Wah wah someone please help me so i can get my profile posted.

 

**Edited for community guidelines**

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Active Member
Paola L Member Since: May 20, 2020
2370 of 2,691

I can't complete my profile because it says my mobile phone number cannot be verified.