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Re: Account Creation - Cannot get verification text message to send

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Active Member
Jigon K Member Since: May 18, 2020
2361 of 2,717

I am trying to sign up for Upwork, but it says my phone number is already in use. Could you delete the existing one?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2362 of 2,717

Hi Jigon,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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Active Member
Kim C Member Since: May 18, 2020
2363 of 2,717

This is my first time signing up for Upwork (and using my information). My phone number is relatively new as well.

 

I was going through the sign up process and it notified me that my phone number is being used by another account (again this is my first time ever using Upwork).

 

How do I correct this issue and remove my phone number from the account that I've never known about?

 

Thanks in advance for all of your help

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2364 of 2,717

Hi Kim,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Teresa F Member Since: May 18, 2020
2365 of 2,717

I'm re-igniting my profile:

After updating my photo

your site asks for my phone number

and when I enter it

it says i've not confirmed it

it will not let me continue

it will not accept my phone number

 

"You failed to verify this phone number. Please provide a different number."

 

please help

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2366 of 2,717

Hi Theresa,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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Active Member
Rachel F Member Since: May 19, 2020
2367 of 2,717

Hello,

 

I am trying to activate my account and after I provide my mobile number (with country code), clicking "Verify Phone Number" does not do anything. The window does not close and I have not received a text message. Is there any way to get this to send?

 

Thanks!

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2368 of 2,717

Thank you for reaching out to us, Rachel.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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Active Member
Enmanuel R Member Since: May 20, 2020
2369 of 2,717

Signed up to upwork, not receiving the text message verification.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2370 of 2,717

Thank you for reaching out to us, Enmanuel.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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