I didn't receive a text message verification code

[danielle_kress]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[cf38e81d]

Hi,

I did not receive the phone number verification code to complete my profile registration. Please can someone help?

[BojanS]

Hi Chinazo,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[mollyschommer]

Hi there! I’m trying to create a profile as a freelancer, and the text isn’t being sent to verify my phone number. I’ve triple checked and I’ve put the correct number in. How can I get my phone number verified?

[BojanS]

Thank you for reaching out to us, Molly.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[908a0eaf]

It said that my phone number is already used. How should I do?

[AleksandarD]

Hi Sitao,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[davis-oveana]

I'm trying to register my phone number to my account but it keeps telling me that my number is already in use with another account. Can this be fixed?

[AleksandarD]

Hi Oveana,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[f5c44cc7]

Hi , 

I have been trying to confirm my phone number but I do not receive text messages to confirm my phone number. Can you help me please

[JoanneP]

Hi Amelia,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[494fa0c2]

Hello, I am creating an account as a freelancer and I'm on the final step. It tells me my phone number is in use, but that shouldn't be the case. Now I am stuck and cannot seem to continue.

[JoanneP]

Hi Michael,

I've shared your concern with verifying your phone number with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

[4a9b98cd]

Hi. My name is Dilshod. I'm a freelancer.  I'm want to verify the telephone number. 

[JoanneP]

Hi Dilshod,

Phone verification isn't an option available for all users on Upwork. If you are required, you will receive a notification requesting you to do so. Thank you.

[tlunsford8]

I signed up for the wrong account, I signed up for a client account instead of a freelancer account. I closed the client account and opened a freelancer account but now it says that my phone number is being used by another account. 

How can I fix this?

[AleksandarD]

Hi Timothy,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[valelopezmusic]

I can’t seem to verify my phone number even though I haven’t used it before. Help please !

[BojanS]

Hi Valentina,

It looks like you were able to successfully verify your phone number just recently. Feel free to reach back to us if you still need any assistance.

Thank you!

[iurii_r]

I want to add for account verification my phone (one linked to PE) but I can't add it due to invalid country code.

[BojanS]

Hi Iurii,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.

[iurii_r]

Thank you, Bojan but I don't have changes after I clear cache - to be specific - I want to edit a "span.country-code"  element but it is locked and I can't edit it.

[BojanS]

Hi Iurii,

One of our team members will reach out to you directly to assist you with your verification process. 

Thank you for your patience. 

[alexdorn]

Hello,

I am having this same issue, can someone from the support team please contact me?

Thank you,

Alexandra Dorn

[BojanS]

Thank you for reaching out to us, Alex.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[sydshearer14]

I created my account yesterday and it says my phone number is being used by another account--I used to have a different Upwork account that I went in and deleted yesterday, but it still won't let me put my phone number in my new (this) account.