Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
May 22, 2020 11:41:33 AM Edited May 22, 2020 11:46:35 AM by Chinazo A
Hi,
I did not receive the phone number verification code to complete my profile registration. Please can someone help?
May 22, 2020 12:53:00 PM by Bojan S
Hi Chinazo,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
May 22, 2020 01:29:00 PM by Molly S
May 22, 2020 03:23:42 PM by Bojan S
Thank you for reaching out to us, Molly.
One of our team members will reach out to you directly to assist you with your phone verification process.
May 22, 2020 11:04:53 PM by AleksandarD A
Hi Sitao,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
May 24, 2020 07:58:01 AM by Oveana D
I'm trying to register my phone number to my account but it keeps telling me that my number is already in use with another account. Can this be fixed?
May 24, 2020 08:29:01 AM by AleksandarD A
Hi Oveana,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
May 24, 2020 02:50:00 PM by Amelia Y
Hi ,
I have been trying to confirm my phone number but I do not receive text messages to confirm my phone number. Can you help me please
May 24, 2020 04:30:46 PM by Joanne P
Hi Amelia,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
May 24, 2020 03:27:01 PM by Michael C
Hello, I am creating an account as a freelancer and I'm on the final step. It tells me my phone number is in use, but that shouldn't be the case. Now I am stuck and cannot seem to continue.
May 24, 2020 04:43:07 PM by Joanne P
Hi Michael,
I've shared your concern with verifying your phone number with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
May 24, 2020 02:21:35 PM by Dilshod A
Hi. My name is Dilshod. I'm a freelancer. I'm want to verify the telephone number.
May 24, 2020 05:03:09 PM by Joanne P
Hi Dilshod,
Phone verification isn't an option available for all users on Upwork. If you are required, you will receive a notification requesting you to do so. Thank you.
May 24, 2020 08:36:38 PM by Timothy L
I signed up for the wrong account, I signed up for a client account instead of a freelancer account. I closed the client account and opened a freelancer account but now it says that my phone number is being used by another account.
How can I fix this?
May 24, 2020 09:08:51 PM by AleksandarD A
Hi Timothy,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
May 25, 2020 08:24:05 AM by Valentina L
May 25, 2020 09:21:31 AM by Bojan S
Hi Valentina,
It looks like you were able to successfully verify your phone number just recently. Feel free to reach back to us if you still need any assistance.
Thank you!
May 26, 2020 06:58:48 AM by Iurii R
I want to add for account verification my phone (one linked to PE) but I can't add it due to invalid country code.
May 26, 2020 07:10:55 AM by Bojan S
Hi Iurii,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.
May 26, 2020 07:19:11 AM by Iurii R
Thank you, Bojan but I don't have changes after I clear cache - to be specific - I want to edit a "span.country-code" element but it is locked and I can't edit it.
May 26, 2020 08:21:39 AM by Bojan S
Hi Iurii,
One of our team members will reach out to you directly to assist you with your verification process.
Thank you for your patience.
May 27, 2020 11:51:46 AM by Alex D
Hello,
I am having this same issue, can someone from the support team please contact me?
Thank you,
Alexandra Dorn
May 27, 2020 01:13:51 PM by Bojan S
Thank you for reaching out to us, Alex.
One of our team members will reach out to you directly to assist you with your phone verification process.
May 28, 2020 10:55:33 AM by Sydney S
I created my account yesterday and it says my phone number is being used by another account--I used to have a different Upwork account that I went in and deleted yesterday, but it still won't let me put my phone number in my new (this) account.