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Danielle's avatar
Danielle K Community Member

I didn't receive a text message verification code

**Edited to Update - this thread has been closed from further replies due to its size.**

 

 

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

2,981 REPLIES 2,981
Nina's avatar
Nina K Community Member

Hi Danielle,

A member of the team will be reaching out to you directly to help assist you with this. We appreciate your patience!

~Nina
Shayna's avatar
Shayna R Community Member

I am having this issue as well.  When I click the link to send the code nothing happens.  

 

Thank you for your assistance with this. 

Ryan's avatar
Ryan C Community Member

Hello Shayna,

 

I'm sorry to hear that. One of our representatives will reach out to you shortly. Thank you.


Untitled
Karla's avatar
Karla L Community Member

Hello, I am experiencing the same problem. My phone number is from Spain,  where I am at the moment. I hope to be able to solve this problem. I need to find an accountant. 

Thank you in advance for your time. 🙂 Karla

Vladimir's avatar
Vladimir G Community Manager

Hi Karla,

 

We're sorry to hear about the issue you're having. Please clear your cache and cookies, try using a different browser, remove and re-add your phone number before attempting to generate the code again, and follow up to confirm if you're still not receiving the code. 

~ Vladimir
Upwork
Susan's avatar
Susan D Community Member

I'm having the same issue. 😞  I tried doing it on a different browser, and it still didn't come through.  Can someone please reach out to me about this as well?  Sorry to bother! 

 

Nina's avatar
Nina K Community Member

Hi Susan,

Could you please take the troubleshooting steps advised by Vladimir previously in this thread and let us know if that is unable to resolve the issue, thank you!

~Nina
Susan's avatar
Susan D Community Member

Hey Nina,

 

Yes, I had already tried a different broswer before I posted, but I tried it again and it still didn't work.  And I tried clearing the cookies on this one (Chrome), as well as re-entering my phone number, and nothing worked.  I know I am receiving text messages from other sources though.

 

Goran's avatar
Goran V Retired Team Member

Thank you for the follow up Susan.

One of our agents will reach out to you and assist you further.

~ Goran
Upwork
Cordell's avatar
Cordell P Community Member

I tried to complete my profile and it is not sending me the verification code.
Avery's avatar
Avery O Community Manager

Hi Cordell 


The Customer Support Team has confirmed that you were able to verify your mobile number already. Let us know if there is anything else we can help you with!


~ Avery
Ramya's avatar
Ramya G Community Member

Hi

I didn’t receive verification code .
Bojan's avatar
Bojan S Community Manager

Hi Ramya,

 

It looks like you were able to successfully complete your phone verification process. Feel free to reach back to us if you still need any further assistance.

 

Thank you! 

~ Bojan
Upwork
Bob's avatar
Bob L Community Member

I jhave tried several times and cannot get phone verification code!

Bojan's avatar
Bojan S Community Manager

Hi Bob,

 

I just checked this for you and it looks like you were able to successfully verify your phone number. Feel free to reach back to us if you still need any assistance, we're here to help.

 

Thank you!

~ Bojan
Upwork
Joseph's avatar
Joseph F Community Member

I am experiencing the same issue. I have tried to get the code sent via multiple browsers with different phone numbers.  Still nothing.

Bojan's avatar
Bojan S Community Manager

Hi Joseph,

 

One of our team members will reach out to you directly and assist you further, thank you!

~ Bojan
Upwork
Emmanuel's avatar
Emmanuel R Community Member

Was this problem ever solved? i still cant get a text message

Bojan's avatar
Bojan S Community Manager

Hi Emmanuel,

 

We'll have one of our team members reach out to you directly and assist you further with your phone verification process, thank you.

~ Bojan
Upwork
Carrie's avatar
Carrie N Community Member

I've also tried on both my PC and my phone.  No verification code is sent.  Thank you.

Bojan's avatar
Bojan S Community Manager

Hi Carrie,

 

One of our team members will reach out to you directly and assist you further with your phone verification process, thank you.

~ Bojan
Upwork
Cherish's avatar
Cherish R Community Member

I am not receiving a verification text message.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Cherish,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
Shafqat's avatar
Shafqat R Community Member

i am not receiving verification code on my mobile number from 1 week