Phone Verification

[Mamoon S]

Hi there, 

I have a problem with my phone number. I have added a new phone number in profile but it still showing an old number while login from a new device. I don't have that number now. So, each time I have to go to Gmail to get the code. 

Please send me the solution.

Thanks 

[Joanne Marie P]

Hi Mamoon,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[Savannah S]

I am trying to set up my profile but cannot verify my phone as I am not recieving the text message with the PIN. The phone number entered is correct. I have re-entered the same number several times. I no longer have the option to resend the text. I'm not sure how to proceed.

[Joanne Marie P]

Hi Savannah,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[Iosif M]

Hello,
Apologies if this is the wrong subforum for this question.

I am trying to confirm my account and the last step is verifying my phone number. Back when I tried to make the account I didn't have my phone on me and now I'm permanently locked from verifying one. Every time I type in an alternate phone number, the verification says I failed to verify. I've tried so many different phone numbers and it just clears them and then puts in the old one. Any way I can reset this so I can put my original number in?

[Bojan S]

Hi Iosif,

One of our team members will reach out to you directly to assist you with your phone verification process. 

Thank you!

[Michael M]

Hello,

I'm trying to finish my registration and I get the message:

This number is being used by another account.

I can't remember having another upwork account. Could you please help me with this? I can't find any place to contact customer support. 

[Bojan S]

Hi Michael,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you!

[Yixin H]

Dear assistant:

I'm blocking on the last step of registration. I can not use my cellphone number to finish that.

The informtion shows that my number already been used, and I tried all my e-mail address and possible password, but it did not work. Could you please help me to fix that ?

Thanks so much

[Bojan S]

Thank you for reaching out to us, Yixin.

One of our team members will reach out to you directly to assist you with your phone verification process.