Phone Verification

[Iurii R]

Thank you, Bojan but I don't have changes after I clear cache - to be specific - I want to edit a "span.country-code"  element but it is locked and I can't edit it.

[Bojan S]

Hi Iurii,

One of our team members will reach out to you directly to assist you with your verification process. 

Thank you for your patience. 

[Alex D]

Hello,

I am having this same issue, can someone from the support team please contact me?

Thank you,

Alexandra Dorn

[Bojan S]

Thank you for reaching out to us, Alex.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[Sydney S]

I created my account yesterday and it says my phone number is being used by another account--I used to have a different Upwork account that I went in and deleted yesterday, but it still won't let me put my phone number in my new (this) account.

[Petra R]

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Sydney S wrote:

I created my account yesterday and it says my phone number is being used by another account--I used to have a different Upwork account that I went in and deleted yesterday, but it still won't let me put my phone number in my new (this) account.

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That's because you are not allowed to have another account. You need to delete your new account and have our original account opened again. That (the original account) is the only account you are ever allowed to have.

[Bojan S]

Hi Sydney,

Please be reminded that Upwork does not allow users to have multiple freelancer accounts. Please click on my name and send me a PM with more information about the account you closed. I'll check that for you and assist you accordingly.

Thank you.

[Mamoon S]

Hi there, 

I have a problem with my phone number. I have added a new phone number in profile but it still showing an old number while login from a new device. I don't have that number now. So, each time I have to go to Gmail to get the code. 

Please send me the solution.

Thanks 

[Joanne Marie P]

Hi Mamoon,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[Savannah S]

I am trying to set up my profile but cannot verify my phone as I am not recieving the text message with the PIN. The phone number entered is correct. I have re-entered the same number several times. I no longer have the option to resend the text. I'm not sure how to proceed.