Upwork not letting me confirm my phone number

[Joanne Marie P]

Hi Savannah,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[Iosif M]

Hello,
Apologies if this is the wrong subforum for this question.

I am trying to confirm my account and the last step is verifying my phone number. Back when I tried to make the account I didn't have my phone on me and now I'm permanently locked from verifying one. Every time I type in an alternate phone number, the verification says I failed to verify. I've tried so many different phone numbers and it just clears them and then puts in the old one. Any way I can reset this so I can put my original number in?

[Bojan S]

Hi Iosif,

One of our team members will reach out to you directly to assist you with your phone verification process. 

Thank you!

[Michael M]

Hello,

I'm trying to finish my registration and I get the message:

This number is being used by another account.

I can't remember having another upwork account. Could you please help me with this? I can't find any place to contact customer support. 

[Bojan S]

Hi Michael,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you!

[Yixin H]

Dear assistant:

I'm blocking on the last step of registration. I can not use my cellphone number to finish that.

The informtion shows that my number already been used, and I tried all my e-mail address and possible password, but it did not work. Could you please help me to fix that ?

Thanks so much

[Bojan S]

Thank you for reaching out to us, Yixin.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[Beth R]

I must've created an old Upwork profile in the past.

I am trying to create a profile now, and it says my phone number is currently in use under another profile. I have no idea what that old profile could be or what email address I used, but I am unable to move forward as I am not able to enter my phone number.

Any advice?

[Bojan S]

Hi Beth,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[Shamshawan W]

I need help verifying my phone number as well, it seems like a profile was made with my phone before