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Number already in use

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Active Member
Mamoon S Member Since: May 28, 2020
2391 of 2,548

Hi there, 

 

I have a problem with my phone number. I have added a new phone number in profile but it still showing an old number while login from a new device. I don't have that number now. So, each time I have to go to Gmail to get the code. 

 

Please send me the solution.

Thanks 

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2392 of 2,548

Hi Mamoon,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Savannah S Member Since: May 30, 2020
2393 of 2,548

I am trying to set up my profile but cannot verify my phone as I am not recieving the text message with the PIN. The phone number entered is correct. I have re-entered the same number several times. I no longer have the option to resend the text. I'm not sure how to proceed.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2394 of 2,548

Hi Savannah,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Active Member
Iosif M Member Since: Jun 1, 2020
2395 of 2,548

Hello,
Apologies if this is the wrong subforum for this question.


I am trying to confirm my account and the last step is verifying my phone number. Back when I tried to make the account I didn't have my phone on me and now I'm permanently locked from verifying one. Every time I type in an alternate phone number, the verification says I failed to verify. I've tried so many different phone numbers and it just clears them and then puts in the old one. Any way I can reset this so I can put my original number in?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2396 of 2,548

Hi Iosif,

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

 

Thank you!


~ Bojan
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Active Member
Michael M Member Since: Jun 1, 2020
2397 of 2,548

Hello,

 

I'm trying to finish my registration and I get the message:

This number is being used by another account.

 

I can't remember having another upwork account. Could you please help me with this? I can't find any place to contact customer support. 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2398 of 2,548

Hi Michael,

 

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

 

Thank you!


~ Bojan
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Active Member
Yixin H Member Since: Jun 2, 2020
2399 of 2,548

Dear assistant:

 

I'm blocking on the last step of registration. I can not use my cellphone number to finish that.

The informtion shows that my number already been used, and I tried all my e-mail address and possible password, but it did not work. Could you please help me to fix that ?

 

Thanks so much

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2400 of 2,548

Thank you for reaching out to us, Yixin.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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