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Can't create a profile

Active Member
Beth R Member Since: Jun 2, 2020
2401 of 2,548

I must've created an old Upwork profile in the past.

 

I am trying to create a profile now, and it says my phone number is currently in use under another profile. I have no idea what that old profile could be or what email address I used, but I am unable to move forward as I am not able to enter my phone number.

 

Any advice?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2402 of 2,548

Hi Beth,

 

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Shamshawan W Member Since: Jun 1, 2020
2403 of 2,548

I need help verifying my phone number as well, it seems like a profile was made with my phone before

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2404 of 2,548

Hi Shamshawan,

 

I checked your account, and I can confirm that our team reached out to you regarding your concern with verifying your phone number. Please log in to your account, and kindly check your ticket number: 28811584. Thank you!


-Joanne
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Active Member
Shamshawan W Member Since: Jun 1, 2020
2405 of 2,548
Yes, I haven't been called yet and it's been almost 12 hours
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Active Member
Haley H Member Since: Jun 2, 2020
2406 of 2,548

Hi, I have tried several times, and the verification code is not coming through and I have no way to confirm my phone number and thus get work. Help?

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2407 of 2,548

Hi Haley,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Ace Contributor
Remco V Member Since: Mar 13, 2018
2408 of 2,548

Guys, what the hell is going on. i want to get paid and Im getting this stupid unrealistic requirement.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2409 of 2,548

Hi Remco,

 

I'm sorry for the trouble that you're having while adding your phone number. Could you please try adding the phone number in this format "(country code) phone number" without the plus (+) sign for the country code, make sure to wrap the country code in brackets and add a space between the country code and the phone number. Thank you!


-Joanne
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Active Member
Giada N Member Since: Jun 6, 2020
2410 of 2,548

Hi

 

This is my account (https://www.upwork.com/o/profiles/users/~014b77311a1bce10c2/) but I can't access it because I'm still creating it but I get to a point where I'm asked "

Next, you'll be asked to verify your phone number for added security" and "For added security, enter your phone number and we’ll text you a security code to verify it’s you. Messaging rates may apply."

 

However, when I enter it and select 'verify', I don't receive any text at all, so I'm stuck.

 

I can't access that account or do anything else on that page.

 

What shall I do? 

 

Thank you!