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Re: Phone number issue. If any assistant can help

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Active Member
Yixin H Member Since: Jun 2, 2020
2411 of 2,691

Dear assistant:

 

I'm blocking on the last step of registration. I can not use my cellphone number to finish that.

The informtion shows that my number already been used, and I tried all my e-mail address and possible password, but it did not work. Could you please help me to fix that ?

 

Thanks so much

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2412 of 2,691

Thank you for reaching out to us, Yixin.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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Active Member
Beth R Member Since: Jun 2, 2020
2413 of 2,691

I must've created an old Upwork profile in the past.

 

I am trying to create a profile now, and it says my phone number is currently in use under another profile. I have no idea what that old profile could be or what email address I used, but I am unable to move forward as I am not able to enter my phone number.

 

Any advice?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2414 of 2,691

Hi Beth,

 

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Shamshawan W Member Since: Jun 1, 2020
2415 of 2,691

I need help verifying my phone number as well, it seems like a profile was made with my phone before

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2416 of 2,691

Hi Shamshawan,

 

I checked your account, and I can confirm that our team reached out to you regarding your concern with verifying your phone number. Please log in to your account, and kindly check your ticket number: 28811584. Thank you!


-Joanne
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Active Member
Shamshawan W Member Since: Jun 1, 2020
2417 of 2,691
Yes, I haven't been called yet and it's been almost 12 hours
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Active Member
Haley H Member Since: Jun 2, 2020
2418 of 2,691

Hi, I have tried several times, and the verification code is not coming through and I have no way to confirm my phone number and thus get work. Help?

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2419 of 2,691

Hi Haley,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Ace Contributor
Remco V Member Since: Mar 13, 2018
2420 of 2,691

Guys, what the hell is going on. i want to get paid and Im getting this stupid unrealistic requirement.